Sr Account Management Airline Distribution Support
hace 4 días
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
**Responsibilities**:
- Support the GDS Account Management team with issues and escalations related to GDS products.- Support the GDS Account Management team with coordinating product implementations, new carrier implementations and airline testing requests.- Subject Matter Expert on all GDS products and solutions offered in the Airline GDS Distribution portfolio, specially in the area of Ticketing.- Train and share product knowledge and resources with Account Directors and Account Managers- Support GDS Account Management team with Supplier Efficacy and GDS expansion efforts- Partner with various business units to identify technical and process related solutions to issues- Ensure customer escalations and critical issues are resolved within agreed and aligned timelines- Collaborate with cross-functional Product and Support teams connected to projects in the Global market to ensure customer requests are handled appropriately and in a timely manner- Identify initial solution requirements through discovery sessions with customers- Exceptional communications skills with the ability to articulate product and business relationships and their benefits- Translate technical requirements into an understandable manner to a variety of audiences- Strong interpersonal, relationship-building and team-building skills- Self -motivated, proactive, and very well organized
Job Requirements:
- GDS Technical/systems knowledge- Sabre Ticketing knowledge- Capable of multitasking and prioritizing tasks- Strong interpersonal, relationship-building and team-building skills- Experience working in a team-oriented, highly collaborative environment is essential- Communication, and presentation skills- Business acumen, critical thinking, and analytical skills- Resourceful, action-oriented individual who possesses a sense of urgency and knows how to overcome obstacles to get things done in a timely fashion- Self -motivated, proactive, and very well organized
**Benefits**:
- Work in modern Zonamerica campus alongside all the amenities it has to offer
- Annual Performance bonus plans
- Development opportunities in country or globally
- We offer a competitive private health insurance for employees and eligible children
- Extra Paid Time Off (5 extra days each year)
- 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
- Daily meal allowance
- Life Insurance
- Corporate Social Responsibility opportunities
- Recognition and acknowledgement programs
- Fun employee engagement and development events
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
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