Head of Nutritionists
hace 5 meses
Descripción
**PronoKal Group** **(A Nestlé Health Science Company)** es un proveedor líder de programas de pérdida de peso supervisados por profesionales de la salud en el mercado europeo, con más de 700.000 pacientes tratados exitosamente en más de 14 países, durante más de 20 años.
Buscamos talentos ambiciosos y motivados, que realmente puedan ayudar a escalar nuestro negocio tomando lugar como **Head of Dietitians** en **Montevideo** (Uruguay). Si estás en búsqueda de empleo y si te gustan los retos, este es tu momento de iniciar una nueva aventura y poder ser parte de este crecimiento en PronoKal Group ️.
**Misión del puesto**:Liderar equipo de atención al paciente presencial. Management de los equipos para conseguir un adecuado rendimiento del personal. Realizar y asegurar el correcto acompañamiento y asesoramiento dietético y nutricional.
**¿Cuáles serán tus funciones?**
- Coordinación del departamento de nutrición en función de las necesidades según el modelo de negocio marcado por la compañía.
- Gestionar directamente al equipo dietético tanto a nível de personal, recursos y procesos.
- Gestión de las llamadas de atención al cliente (gestión o derivación de la llamada entrante).
- Gestión de dudas/incidencias derivadas de las herramientas complementarias a la metodología.
- Gestión de los pedidos y cobros relacionados a las visitas de coaching nutricional.
- Gestión de “dudas/consultas” tanto de pacientes (app) como no pacientes (web).
- Gestión directa de reclamaciones o quejas por parte del paciente o médico.
- Gestión incidencias (producto/transporte).
- Gestión de la agenda web del equipo de nutricionistas.
- Aplicar adecuadamente los diversos contenidos aportados por los diferentes departamentos: Científico (médico, dietético, coaching y actividad física), Marketing y Comunicación, Ventas.
- Asegurar que el equipo de nutrición está aplicando adecuadamente los diversos contenidos aportados por los diferentes departamentos: Científico (médico, dietético, coaching y actividad física), Marketing y Comunicación, Ventas.
- Envío por mail de materiales nutricionales relacionados con metodología (recetas, fichas, menús ).
- Seguimiento de la implementación de cualquier protocolo de atención y comunicación a pacientes marcado por los diferentes departamentos.
- Seguimiento de los protocolos de mejora marcados dentro del mismo departamento de Patient Service.
- Soporte al departamento de Comunicación en contenidos para publicaciones externas o internas de PronoKal Group.
- Seguimiento de los KPIs del equipo.
**️ De tu parte necesitaremos**:
- ** Imprescindible**: Licenciatura en Nutrición.
- Mínimo 3 o 4 años de experiência en gestión/liderazgo de equipos.
- Experiência previa en programas de pérdidas de peso y/o dieta cetogénica.
- Horario de trabajo rotativo: de 09 a 18h y de 10 a 19h.
- En PronoKal Group nos comprometemos a integrar la diferencia como valor, avanzando en la construcción de una plantilla que integre perfiles profesionales diversos independientemente de su género, orientación sexual, raza, nacionalidad, edad, religión, discapacidad, o cualquier otra circunstancia social y/o personal._
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