Manager, Integration Consulting

hace 6 meses

Montevideo, Uruguay UKG (Ultimate Kronos Group) A tiempo completo

**Company Overview**:
Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?

**Description & Qualifications**:
Description

We are seeking a highly skilled and motivated individual to join our team as a Manager, Integration Consulting. As the Manager, you will be responsible for leading a dynamic team of integration consultants and technology experts based in Uruguay. Your primary focus will be on ensuring the seamless integration of our services for clients, providing leadership, guidance, and fostering a culture of continuous improvement within the team.
Primary

**Responsibilities**:
Team Management:

- Lead and manage a team of integration consultants and technology experts in Uruguay.
- Provide guidance on technology troubleshooting, issue resolution, client interactions, and scheduling conflicts.
- Develop team members through training plans, ongoing coaching, annual reviews, career pathing, promotion readiness reviews, and goal creation.

Process Improvement:

- Identify and implement tool and process improvements to drive efficiencies, optimize reporting, and enhance customer experience.
- Encourage and lead consultants to actively contribute to process enhancements.
- Prioritize and collaborate on corporate, cross-functional initiatives representing TAS.

Reporting and Dashboards:

- Communicate and report on integration initiatives through monthly dashboards.
- Provide comprehensive reporting on overall team delivery and contribution to GDS (Global Delivery Services).

Customer Focus:

- Demonstrate the highest degree of responsiveness and service to both the team and customers.
- Work closely with all teams to ensure efficient functioning of the integration process and to remove any obstacles hindering quality and customer experience.
- Work directly with enterprise-level customers at all points during the project lifecycle.

Compliance and Accountability:

- Ensure adherence to organizational and team compliance in areas such as training, utilization, deliverables, and accountability.

**Qualifications**:
Basic Qualifications:

- 3 - 5 years’ experience in high volume Customer Service organization
- 3+ years’ experience leading a team of 10+ technology driven consultants
- Bachelor’s degree in Computer Science or related discipline, or equivalent work experience

Preferred Qualifications:

- Demonstrated ability to communicate and define solutions, issues at all knowledge and business levels
- Demonstrated ability to influence, negotiate and collaborate internally and externally
- HCM product experience is a plus

**EEO Statement**:
**Equal Opportunity Employer**

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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