Senior Service Delivery Engineer

hace 3 semanas

Montevideo, Uruguay Sabre A tiempo completo

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Description

The OCPE is a consultant and an engineer of technical solutions focused on OTA shop-to-book performance. OCPEs are responsible for BFM performance maintenance and optimization to maintain a high level of effectiveness and conversion for the agency, and efficiency and productivity for Sabre.

The OCPE pre-engages during negotiations as internal support to Sales to help identify optimal solutions for Shopping. After the Sabre Shopping Solutions have been implemented, the OCPE assumes responsibility for the OTA Shopping Operations Performance.

To ensure the highest possible performance of BFM Shopping, the OCPE leverages an extensive network of technical experts, reports and tools. OCPEs oversee the correct management of Service Incidents, JIRAs, and P0/ P1 incidents to drive maximum conversation of the shopped itineraries
- Has domain expertise in Agency Shopping API’s
- Exceptional communication skills and the ability to lead and get work done through others and handle multiple projects
- Good organizational skills and can easily go from high-level concepts into tactical actions.
- Inherent curiosity, and a passion for solving challenges while utilizing a data-driven approach.
- Strong strategic, analytical, and critical thinking skills
- Resourceful, action-oriented individual who possesses a sense of urgency and knows how to overcome obstacles to get things done in a timely fashion
- SQL Language (basic)
- Knowledge of Sabre API’s and Products
- Sabre GDS System

**Responsibilities**:
Execute actions and oversee BFM tuning to maximize BFM Shopping results measured in:

- Response Time
- Low Fare Efficacy
- Diversity/relevance of the itineraries produced
- Bookability
- Cost-effectiveness

Represents the agency's needs and expectations in front of internal technical and support teams
- Oversees the correct management of Service Incidents
- Follows through internal development work as defined in JIRAs, representing the OTA and clarifying the requirements or competitive opportunity
- Bridges the reality, requirements and challenges faced by the OTA to the technology product owners and experts, such as: Product Managers, Marketing, System Owners, P0/P1 Incident Engineers, etc.

Customer Operational Performance Landscape Assessment
- Tracks the OTA operational performance in the Shop-to-Book process vs contractual KPI and general performance standards
- Understand, document and report internally and externally the customer's current state with a focus on the Shop-to-Sell process
- Ideates, tests, proposes and implements solutions to increase Shopping effectiveness, and cost efficiency

IT Performance Assessment
- Constructs, tests, implements and report customized solutions extending off-the-shelf specs of BFM to meet the bookings, share, revenue and loyalty objectives of key agencies

Develop reporting tools and methodology to help prioritize and align Sabre team’s efforts
- Creates tools, reports, dashboards, and processes to help internal communications and assessment of Operational challenges and opportunities

Product/Solution Feedback
- Provides input to product owners on customer/marketplace needs for solution roadmap development based on customer interaction and competitive solution analysis

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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