Service Delivery Engineer I
hace 7 meses
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
**Company Overview**:
Sabre Corporation, a global technology leader in the travel and tourism industry, is seeking a dynamic and skilled Service Delivery Engineer III to join our team. With headquarters in Southlake, Texas, USA, Sabre operates in approximately 60 countries worldwide, driving innovation and excellence in travel experiences. At Sabre, we are redefining personalized travel, and we are looking for individuals who are passionate about delivering exceptional solutions to our airlines. Join us on this remarkable journey
**Role Overview**:
As a Service Delivery Engineer I, you will play a pivotal role in managing the delivery of critical products, including Sabre Sonic Check-In, Interact, Digital Workspace and Kiosk, to our esteemed airline customers. Leveraging your proficiency in English, optional XML basic knowledge, and strong airline domain knowledge or equivalent experience, you will ensure seamless troubleshooting, implementation, and delivery. You will be responsible for conducting activations, including table host updates, and fostering effective communication with both internal and external stakeholders.
**Key Responsibilities**:
- **Product Activations**: Lead the implementation and activation of IROPS, Self Service Reaccomodation, Native Screen, Interact, and Digital Workspace Air and Res products, ensuring successful updates and enhancements.
- **Table Host ** Manage table host, ensuring accurate and timely modifications to enhance product functionalities.
- **Customer Engagement**: Interface with airline customers' IT and Business departments, effectively communicating and addressing their needs related to product changes, functionalities, and support during activations.
- **Technical Coordination**: Collaborate closely with Sabre's internal development, Care, and delivery teams to ensure successful product implementation, updates, and enhancements.
- **Product Insights**: Work alongside Sabre's product team to comprehend future release plans, contributing to accurate and comprehensive documentation.
- **Effective Communication**: Leverage your exceptional verbal and written communication skills to interact with employees and executives at all levels, fostering clear understanding and collaboration.
- **Issue Resolution**: Collaborate with cross-functional teams to troubleshoot and track the progress of issue resolutions reported by the Helpdesk or identified during customer testing.
- **Project Engagement**: Participate in Project Management team meetings to provide updates, share progress, and address potential obstacles, escalating when necessary.
- **Requirement Analysis**: Identify dependencies, prerequisites, and interfaces, gaining a deep understanding of customer needs and customizations during project initiation.
- **Performance Assessments**: Conduct thorough business analysis assessments (Health Checks) for the mentioned Airline Solutions products upon customer requests.
- **XML and API Basic Knowledge (Plus)**: Utilize your basic knowledge of XML and API to enhance troubleshooting and communication with technical teams.
- **Client Interaction**: Participate in conference calls with airlines to review Projects, reported issues and communicate resolution progress.
- **Self-Learner**: Embrace a self-motivated and proactive approach to continuous learning, staying updated on industry trends and product advancements.
- **Technical Coordination**: Collaborate closely with Sabre's internal development, Care, and delivery teams to ensure successful product Technical Product implementation, updates, and enhancements.
**Qualifications and Skills**:
- Bachelor's degree in a relevant field or equivalent experience.
- Demonstrated experience in service delivery or related roles within the technology industry.
- Strong command of IROPS,Self Service Reaccomodation, Native Screen, Interact, and Digital Workspace products.
- Proficiency in English is a must; additional language skills (Spanish and Portuguese) are a plus.
- Exceptional technical acumen, with optional basic knowledge of XML for enhanced communication with technical teams.
- Strong airline domain knowledge or equivalent experience, demonstrating a deep understanding of the unique needs of airline customers.
- Outstanding communication skills, both written and verbal, to facilitate effective interaction with diverse teams.
- Problem-sol
-
Software Engineer Manager
hace 7 meses
Montevideo, Uruguay Delivery Hero A tiempo completoAbout the opportunity Tenemos una oportunidad para vos, estamos buscando **Software Engineer Manager** para los equipos de **Delivery Experience** - Liderar la experiência de Delivery, promoviendo el alto impacto a través de soluciones de altísima calidad. - Comprender exhaustivamente la complejidad técnica de los problemas de Delivery y asegurar las...
-
Software Engineer Android
hace 7 meses
Montevideo, Uruguay Delivery Hero A tiempo completoAbout the opportunity Tenemos una oportunidad para vos, estamos buscando** Software Engineer Android** - Impulsar buenas prácticas sobre la salud del código, pensando siempre en la escalabilidad y flexibilidad de un producto digital. - Colaborar activamente en los procesos de definiciones de una tarea o proyecto. - Participar y aportar valor en crear una...
-
Sr Software Engineer Backend
hace 7 meses
Montevideo, Uruguay Delivery Hero A tiempo completoAbout the opportunity Tenemos una oportunidad para vos, estamos buscando **Sr Software Engineer Backend** para sumarse a nuestro equipo de **Fintech & Fulfillment**. - Impulsar buenas prácticas sobre la salud del código, pensando siempre en la escalabilidad y flexibilidad de un producto digital. - Colaborar activamente en los procesos de definiciones de...
-
Associate Infrastructure Engineer
hace 7 meses
Montevideo, Uruguay Delivery Hero A tiempo completoAbout the opportunity Tenemos una oportunidad para vos, estamos buscando **Associate Infrastructure Engineer **para unirse a nuestro equipo de tecnología. **¿Qué desafíos te esperan?** - Asegurar la estabilidad de la plataforma. - Colaborar con todas las unidades de negocios de la compañía para ofrecer transparencia a la organización. - brindará...
-
Senior Field Service Engineer
hace 7 meses
Montevideo, Uruguay ABB A tiempo completo**Senior Field Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Field Service Engineer
hace 1 semana
Montevideo, Uruguay ABB A tiempo completoField Service Engineer Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...
-
Senior Service Delivery Engineer
hace 7 meses
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Field Service Engineer
hace 9 horas
Montevideo, Uruguay ABB A tiempo completo**Field Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Service Delivery Manager
hace 7 días
Montevideo, Uruguay BairesDev A tiempo completoWho We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...
-
Software Development Engineer in Test
hace 1 semana
Montevideo, Uruguay BairesDev A tiempo completoBairesDev se enorgullece de ser la empresa de software outsourcing de más rápido crecimiento de América. Nuestros equipos están conformados por personas de todo el mundo, lo que nos permite contar con una fuerte esencia multicultural. Para ofrecer constantemente soluciones de la más alta calidad, contratamos solo al 1% superior de los mejores talentos y...
-
Security Engineer
hace 7 meses
Montevideo, Uruguay Delivery Hero A tiempo completoAbout the opportunity Como parte de nuestro equipo de seguridad informática, tu misión será proteger los activos bajo la custodia de PedidosYa de cualquier uso abusivo de las tecnologías de la información. Te integrarás a un equipo de ingenieros en computación especializados en seguridad que reporta directamente al CISO de PedidosYa. Qué desafíos...
-
Service Technician
hace 7 días
Montevideo, Uruguay Siemens Gamesa Renewable Energy A tiempo completoIt takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. - Performs mainly pre-defined, technical tasks...
-
Software Engineer Backend
hace 7 meses
Montevideo, Uruguay Delivery Hero A tiempo completoAbout the opportunity Impulsar buenas prácticas sobre la salud del código, pensando siempre en la escalabilidad y flexibilidad de un producto digital. Colaborar activamente en los procesos de definiciones de una tarea o proyecto. Participar y aportar valor en crear una increíble experiência para nuestros usuarios. Trabajar en equipo, ejecutando con...
-
Senior Software Development Engineer in Test
hace 1 semana
Montevideo, Uruguay BairesDev A tiempo completoBairesDev se enorgullece de ser la empresa de software outsourcing de más rápido crecimiento de América. Nuestros equipos están conformados por personas de todo el mundo, lo que nos permite contar con una fuerte esencia multicultural. Para ofrecer constantemente soluciones de la más alta calidad, contratamos solo al 1% superior de los mejores talentos y...
-
Salesforce Developer
hace 7 meses
Montevideo, Uruguay MoreHands Maid Service A tiempo completo**About Us**: Headquartered in Austin, MoreHands Maid Service has been cleaning homes for 23 years and has more than 100 employees in its Austin branch and 350 plus across Texas. More importantly, we are in the middle of innovating our housekeeping services to be more invaluable to our clients than ever by also taking care of our clients’ laundry when we...
-
Salesforce Developer
hace 7 meses
Montevideo, Uruguay MoreHands Maid Service A tiempo completo**About Us**: Headquartered in Austin, MoreHands Maid Service has been cleaning homes for 23 years and has more than 100 employees in its Austin branch and 350 plus across Texas. More importantly, we are in the middle of innovating our housekeeping services to be more invaluable to our clients than ever by also taking care of our clients’ laundry when we...
-
Manufacturing Engineer I
hace 6 días
Montevideo, Uruguay Integer A tiempo completoBy living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. Customer We focus on our customers’ success Innovation We create better solutions Collaboration We create success...
-
Product Support Analyst I
hace 7 meses
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Mertech Data Engineer
hace 7 meses
Montevideo, Uruguay Montevideo Datalabs SRL A tiempo completoAre you looking for an opportunity to jump-start your career in a thriving tech industry? Join us at Montevideo Labs | A Blend 360 Company to grow our business and execute our mission to help organizations leverage data and technology to make better decisions. With over 10 years of experience in the field of big data, top US customers such as Mastercard,...
-
Service Contract Manager
hace 9 meses
Montevideo, Uruguay ABB A tiempo completo**Service Contract Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
