Service Delivery Engineer I
hace 3 semanas
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
**Company Overview**:
Sabre Corporation, a global technology leader in the travel and tourism industry, is seeking a dynamic and skilled Service Delivery Engineer III to join our team. With headquarters in Southlake, Texas, USA, Sabre operates in approximately 60 countries worldwide, driving innovation and excellence in travel experiences. At Sabre, we are redefining personalized travel, and we are looking for individuals who are passionate about delivering exceptional solutions to our airlines. Join us on this remarkable journey
**Role Overview**:
As a Service Delivery Engineer I, you will play a pivotal role in managing the delivery of critical products, including Sabre Sonic Check-In, Interact, Digital Workspace and Kiosk, to our esteemed airline customers. Leveraging your proficiency in English, optional XML basic knowledge, and strong airline domain knowledge or equivalent experience, you will ensure seamless troubleshooting, implementation, and delivery. You will be responsible for conducting activations, including table host updates, and fostering effective communication with both internal and external stakeholders.
**Key Responsibilities**:
- **Product Activations**: Lead the implementation and activation of IROPS, Self Service Reaccomodation, Native Screen, Interact, and Digital Workspace Air and Res products, ensuring successful updates and enhancements.
- **Table Host ** Manage table host, ensuring accurate and timely modifications to enhance product functionalities.
- **Customer Engagement**: Interface with airline customers' IT and Business departments, effectively communicating and addressing their needs related to product changes, functionalities, and support during activations.
- **Technical Coordination**: Collaborate closely with Sabre's internal development, Care, and delivery teams to ensure successful product implementation, updates, and enhancements.
- **Product Insights**: Work alongside Sabre's product team to comprehend future release plans, contributing to accurate and comprehensive documentation.
- **Effective Communication**: Leverage your exceptional verbal and written communication skills to interact with employees and executives at all levels, fostering clear understanding and collaboration.
- **Issue Resolution**: Collaborate with cross-functional teams to troubleshoot and track the progress of issue resolutions reported by the Helpdesk or identified during customer testing.
- **Project Engagement**: Participate in Project Management team meetings to provide updates, share progress, and address potential obstacles, escalating when necessary.
- **Requirement Analysis**: Identify dependencies, prerequisites, and interfaces, gaining a deep understanding of customer needs and customizations during project initiation.
- **Performance Assessments**: Conduct thorough business analysis assessments (Health Checks) for the mentioned Airline Solutions products upon customer requests.
- **XML and API Basic Knowledge (Plus)**: Utilize your basic knowledge of XML and API to enhance troubleshooting and communication with technical teams.
- **Client Interaction**: Participate in conference calls with airlines to review Projects, reported issues and communicate resolution progress.
- **Self-Learner**: Embrace a self-motivated and proactive approach to continuous learning, staying updated on industry trends and product advancements.
- **Technical Coordination**: Collaborate closely with Sabre's internal development, Care, and delivery teams to ensure successful product Technical Product implementation, updates, and enhancements.
**Qualifications and Skills**:
- Bachelor's degree in a relevant field or equivalent experience.
- Demonstrated experience in service delivery or related roles within the technology industry.
- Strong command of IROPS,Self Service Reaccomodation, Native Screen, Interact, and Digital Workspace products.
- Proficiency in English is a must; additional language skills (Spanish and Portuguese) are a plus.
- Exceptional technical acumen, with optional basic knowledge of XML for enhanced communication with technical teams.
- Strong airline domain knowledge or equivalent experience, demonstrating a deep understanding of the unique needs of airline customers.
- Outstanding communication skills, both written and verbal, to facilitate effective interaction with diverse teams.
- Problem-sol
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