Trading Support Supervisor

hace 7 horas


Montevideo, Uruguay Sportradar AG A tiempo completo

Due to some exciting growth here at Sportradar we are looking for a Trading Support Supervisor to work in our experienced Live Trader Support team within the Trading Services department. The role will be focused on providing support to clients and internal departments on an international scale and will be based in our Montevideo, Uruguay office.

As the Trading Support Supervisor, you will be responsible for the day to day communications for the entire Support process from initial query to resolution for our B2B clients.

THE CHALLENGE:

- To ensure that trading related customer queries are dealt with in a fast and efficient manner and to the highest possible standard
- Coordinating with other colleagues/departments across our global offices to ensure client queries are answered in a timely manner
- Provide ongoing QA of the Support process
- Escalation of internal/external technical and communication issues
- Able to suggest and implement improvements to the Support process

YOUR PROFILE:

- Experience working in a Support or Customer Services background, ideally within sports or betting industry
- Understanding of the global sports betting industry
- Excellent communication and English skills - both written and verbal
- Ability to work under pressure
- Flexibility to work with shift-based patterns
- Proficient in all Microsoft Word and Excel
- Report writing skills preferable
- Ability to take immediate action in a fast-moving live trading environment

OUR OFFER:

- Become part of one of the fastest-growing businesses in the digital sports environment
- Be part of a highly motivated, innovative, and dynamic team with people from 7 different countries
- Competitive salary (based on experience)
- Education and training, like language courses and Sportradar eAcademy
- Health Care, workshops and life insurance policy



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