Customer Operations Enablers

hace 3 días


Montevideo, Uruguay Advice A tiempo completo

**Buscamos**:
Personas con formación en Administración de Empresas, Logística o carreras afines. Deberá contar con experiência en order management, administración de ventas, gestión de abastecimiento, atención y comunicación con el cliente.
Se valorará conocimientos de SAP en el módulo sales orders, dominio de Excel avanzado y nível inglés intermedio.
Nos orientamos a personas proactiva, responsable, autónoma, con buena capacidad de relacionamiento, flexibilidad y dinamismo. Pensamiento crítico y sentido de la urgencia.

**Objetivo de la posición**:
Desarrollar actividades en el área de Order Management, en la gestión y administración de pedidos (sales ordes), seguimiento de los mismos, manejo de situación de backlog y backorders, alineamiento de expectativas con el cliente, atención al cliente y tareas de facturación. Seguimiento de los lineamientos y procesos corporativos, y se customer centric al mismo tiempo. Lograr de cara al cliente una actitud profesional y orientada al servicio, generando vínculos de experiência entre los clientes y Roche.

Otras principales funciones y responsabilidades:

- Gestión del ciclo de vida de la orden (creación, procesamiento, análisis de la demanda, manejo de backlog y backorders, asignación de stock, generación de entrega, confirmación de la orden y facturación.
- Mantenimiento y actualización del maestro de clientes en el sistema SAP.
- Automatización de procesos manuales, mejora continua.
- Atención al cliente

Se trata de un contrato por un plazo de 270 días o a plazo por obra determinada (proyecto/tarea justificada).

?El presente llamado se encuentra comprendido por lo dispuesto en el Art. 1 de la Ley Nº 19.691 sobre promoción del trabajo para personas con discapacidad?.



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