Technical Support Analyst

hace 2 semanas

Montevideo, Uruguay Verifone A tiempo completo

**Why Verifone**:
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it's developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

**What's exciting about the role**:

- Responsible for answer and escalate service incidents, ensuring resolution within SLA.
- Manage the deployment of system changes and maintenance tasks during specified maintenance windows.
- Develop and implement new operational tasks. Support major change projects and initiatives.
- Complete acceptance testing of new releases and patches, providing technical feedback to Development.
- Recommend improvements and optimizations to improve the overall reliability, performance, and cost of the VCS platform.
- Maintaining of technical documentation.
- Manage deployment of system changes and maintenance tasks during specified maintenance windows
- Liaise with internal Cloud Services Teams - 24/7 ITOC, Networking, Infrastructure and Database-Infrastructure and external Verifone Teams - Development, QA and Security & Compliance teams.
- Perform Capacity planning
- Manage deployment of system changes and maintenance tasks during specified maintenance windows
- Perform OS patching
- Provide support and input for PCI audits and security compliance
- Creation of internal and Customer/Business MI (Management Information)

**Skills and Experience we desire**:

- Strong written and verbal English communication skills.
- Strong confidence utilizing PowerShell scripting
- Strong confidence utilizing databases, querying and troubleshooting incidents, working alongside Infrastructure DBAs as required.
- Knowledge of Enterprise monitoring systems
- Strong problem-solving and analytical skills
- Strong time management and ability to work both independently and with others
- Solid knowledge of current internal and external IT industry standards, practices and methodologies.
- Awareness of security best practices
- An understanding of network topology, load-balancers, firewalls and AWS.
- An understanding of PKI infrastructure, certificates and their management
- Works to deliver enterprise quality, on time.
- Demonstrates initiative when resolving incidents or problems.
- Monitors and follows up outstanding issues.
- Good team player.
- Process compliance.
- Should possess excellent communication skills to interact with various stakeholders of the project.
- Ability to manage risks.

**Desirable**
- Red-Hat Linux or equivalent certifications.
- Knowledge of SNOW.
- Knowledge of centralized logging solutions (ELK, AppDynamics).
- Knowledge of card payments industry.
- Knowledge of PCI compliance and PCI audits.

**Our commitment**:
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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