Technical Analyst 2-support Suitecloud
hace 23 horas
Technical Analyst 2-Support SuiteCloud-220003RG
**Applicants are required to read, write, and speak the following languages**: English, Spanish
**Preferred Qualifications**
Preferred Qualifications - Internal
**Your responsibilities.**
**The Technical Support Analyst is responsible to deliver post-sales support in languages other than English and solutions to our customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of the product and troubleshooting for our Electronic Support Services using our Machine Translation Tool. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support operations and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.**
- **Promptly resolve inbound calls and online Support cases from customers, partners and internal employees..***:
- **Performs routine to moderately complex troubleshooting and analysis to resolve issues.***:
- **Identifies software defects and reports to Quality Assurance/Development for investigation of root cause and fixing.***:
- **Documents case through formalized written communication.***:
- **Handle inquiries and problems within assigned major product area expertise/ skill set and effectively triage those outside area of expertise and transfers to the next Support level.***:
- **Performs translation of online communication to/from customers using our Machine Translation Tool and manage day-to-day case management translation tasks.***:
- **Proofread, edit, and revise translated materials and documentation.***:
- **Perform UAT and evaluate translation quality. Help to arbiter linguistic quality assurance results.***:
- **Creates and maintains product specific terminology glossaries and language style guides to ensure consistency and cultural conformity.***:
- **Contribute ideas and feedback on processes related to internationalization.***:
- **Participate in various localization tasks/projects.***:
- **Create and maintain knowledge base that enable self-service support for Customers/Partners.**
**Successful Technical Support Analysts.**
**Advance in their technical, communication and management skills to gain their designation as an Oracle NetSuite SMEs and eventually get inducted as Suite Gurus; something that can currently be exclusively achieved with a high-performance team environment in Oracle NetSuite Support. This advancement opens doors for more opportunities to more than 30+ areas of specializations and career advancement.**
**_Requirements:_**
- ** **Excellent written and verbal communication skills in English.**
***-** **Strong analytical approach to troubleshooting.**
***-** **Experience working with Single Sign-On, Backbone.js, JQuery and/or Bootstrap.**
***-** **Experience interacting with customers in person or over the phone.**
***-** **Proficient in JavaScript, Java / C#, perl scripting.**
***-** **Advanced knowledge in SQL/databases.**
***-** **Detail-oriented, enthusiastic, and responsible.**
**_In addition, it is nice to have:_**
- **Bachelor's/College Degree in Computer Science/Information Technology or equivalent, 0-2 Years of Experience.***:
- **Working knowledge on Java, C#,.NET, PHP or other programming language.***:
- **Industry certification such as CPIM, CSCP from APICS.***:
- **Familiarity with Apache or other Web server technologies.**
**Job description and requirements.**
**As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.**
**As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).**
**Detailed Description and Job Requirements**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical custome
-
Technical Analyst 2
hace 7 días
Montevideo, Uruguay Oracle A tiempo completoTechnical Analyst 2 - Support ERP-2200016Z **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** **Your responsibilities.** **As a Technical Support Analyst, you will have the opportunity to make immediate contributions to the organization.**: - **Serve as the primary liaison between...
-
Technical Support Analyst
hace 1 semana
Montevideo, Uruguay Oracle A tiempo completoTechnical Support Analyst (SCA)-2200016X **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** As a Technical Support Analyst, you will have the opportunity to make immediate contributions to the organization. - Serve as the primary liaison between Oracle NetSuite and the customer. -...
-
Technical Support Analyst
hace 7 meses
Montevideo, Uruguay Infogain LATAM S.A. A tiempo completoThe Position **Responsibilities**: - Recognizes problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team - Logs and tracks calls using a problem management database and maintains history records and related problem documentation - Prepares standard statistical reports,...
-
ERP Support Analyst
hace 7 meses
Montevideo, Uruguay Advice A tiempo completoDLF is a Danish growers' cooperative with more than 150 years of experience in grass and pasture seed breeding. Its research and development programme drives innovative solutions through new high-yielding varieties adapted to our environment, which Uruguayan growers access with the support of a committed local technical team. **We look for**: We are seeking...
-
Technical Support
hace 6 días
Montevideo, Uruguay Advice A tiempo completo**Buscamos**: We are seeking a customer-oriented Technical Support to work on behalf of our client to resolve ongoing customer cases. You will work with customers to resolve software issues, collaborate with colleagues to improve constantly, and deliver exceptional customer service. We are looking for professionals who like being part of a global team, are...
-
Technical Support Level 2
hace 7 meses
Montevideo, Uruguay Synapsis A tiempo completoThis is a high-level global support center position, for Internet security products. In a leading provider of cyber security solutions to corporate enterprises and governments globally. Desired Background - ISP Support or related networking positions will be considered and or in lieu of coursework. - Strong knowledge of networking concepts - VLAN, WAN, LAN,...
-
Technical Backoffice Support
hace 23 horas
Montevideo, Uruguay Nordex SE A tiempo completo**ABOUT THE NORDEX GROUP**: The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 35 years. With more than 37 GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National...
-
Technical Support Engineer
hace 6 días
Montevideo, Uruguay Advice A tiempo completo**Buscamos**: We select professionals with a Degree from careers in Computing, Technology or related sciences, with more than 2 years of experience performing support tasks for technological products, such as the cloud, ERP, CRM, Security. Excellent Communication Skills - verbal, listening and written (English Fluency) is required. Excellent customer...
-
Technical Product Support Specialist
hace 7 meses
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Technical Support Specialist
hace 7 meses
Montevideo, Uruguay Skilled Wound Care A tiempo completo**Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...
-
Technical Support Specialist
hace 7 meses
Montevideo, Uruguay Skilled Wound Care A tiempo completo**Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...
-
Technical Support Specialist
hace 9 meses
Montevideo, Uruguay XperiencOps Inc A tiempo completoXperiencOps Inc. is seeking a highly motivated and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our clients and resolving their issues in a timely and efficient manner. Your ability to troubleshoot complex problems, communicate...
-
Technical Support Specialist
hace 8 meses
Montevideo, Uruguay Selligent Marketing Cloud A tiempo completoTechnical Support Specialists are responsible for providing first-level technical support for the company’s different solutions, delivering an outstanding customer experience through our ticketing system. They are expected to train customers on using our technology, troubleshoot any potential issues, and excel in creative problem-solving, delivering...
-
Product Support Analyst
hace 7 meses
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Technical Customer Support Specialist
hace 7 meses
Montevideo, Uruguay Jules A tiempo completoHi there! We are Jules and our client is looking for a **Technical Customer Support Specialist!** **Note to Applicants**: - **Application Language**:Please submit your CV in English. Applications submitted in other languages will not be considered. **About the Position** We are seeking a passionate and technical customer support specialist to join our...
-
Product Support Analyst I
hace 7 meses
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Technical Support Analyst
hace 7 meses
Montevideo, Uruguay Verifone A tiempo completo**Why Verifone**: For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in...
-
SAP HR Technical Senior Analyst
hace 7 meses
Montevideo, Uruguay BASF Services Americas S.R.L. A tiempo completo**Job Purpose**: The SAP HR Technical Senior Analyst will be responsible for working with the BASF NA HR Business partners and the Montevideo Hub to ensure HR system requests and projects are addressed and completed. The position is responsible for the full life cycle of the Time & Attendance projects and change requests. **Knowledge and Experience**: -...
-
Technical Product Support Specialist
hace 5 días
Montevideo, Uruguay Sabre A tiempo completoJob Family: Technical Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...
-
Technical Product Support Specialist I
hace 2 días
Montevideo, Uruguay Sabre A tiempo completoJob Family: Technical Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...