Agente de Customer Service
hace 6 meses
Responsabilidades clave
**Principal**:
- Resolver las inquietudes, problemas de los clientes dentro de los plazos establecidos, a modo de garantizar la fidelización de estos en el tiempo.
- Intermediar entre el cliente y otras áreas en pro de resolver inconvenientes o solicitudes.
- Detectar mejoras para plantear a Supervisión, planes de acción en base a las necesidades del cliente.
- Cumplimiento de las métricas de performance de la Organización.
**Esencial**:
- Educación: Nível Secundario.
- Office nível intermedio.
- Habilidades digitales nível intermedio (manejo de PC, Correo Electrónico, Plataformas online, etc.).
- Idioma portugués escrito, preferentemente nativo.
- Idioma Inglés escrito nível básico.
- Disponibilidad horaria.
**Deseable**:
- Enfoque en los Clientes: Convierte a los clientes y sus necesidades en el punto focal de sus acciones. Desarrolla habilidades que le permiten lograr los resultados establecidos por la Organización mes a mes en el entendido de cumplir con los parámetros de servicio establecidos para asegurar la satisfacción del cliente.
- Organización Efectiva: Controla la calidad del trabajo, asegurándose de priorizar correctamente las tareas, organizar su tiempo y evitar distracciones irrelevantes que interfieran con la ejecución de sus tareas.
- Orientación a Resolución de casos: Es capaz de sacar el máximo rendimiento para lograr cerrar de forma eficiente y en el tiempo establecido las solicitudes/inquietudes/ reclamos de los clientes.
- Compromiso y Responsabilidad: Es Solidario para colaborar con el Sector y otros Sectores y realizar un esfuerzo extra para alcanzar el resultado del Equipo. Flexible para adecuarse a los cambios de días y turnos en pro de las estrategias del negocio. Consistentemente "da un poco más". Presenta nulo o muy bajo nível de ausentismo.
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