Manager - Product Support

hace 1 día


Montevideo, Uruguay Sabre A tiempo completo

Location: ZonAmerica, Montevideo, UY- Remote Options (if applicable):
**Req ID**: 60193

**Job Family**: Management

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey

**Key responsibilities**:

- Manages the support of customers encountering problems using the company's products.
- Manages subordinate supervisors and representatives that are answering customer inquiries, primarily over the telephone but also in writing.
- Establishes and maintains systems that provide answers to common questions and problems.
- Reports new or recurring problems to design departments.
- Ensures representatives are properly trained when old products are upgraded or new products are released.
- Manages the activities of product/service support groups through subordinate supervisors; includes responsibility for meeting budget objectives, planning/coordinating staff activities, setting departmental goals, etc.
- Oversees and manages efforts to improve existing processes and develop new processes to increase work efficiencies and customer satisfaction.
- Interfaces with customers, developer and supplier management to ensure products, services and processes are in place to meet customer expectations.
- Problem resolution management.
- Procures and manages resources necessary to consistently deliver negotiated service level agreements.

**Job Requirements**:

- Minimum 8 years related experience; 5 years prior management/supervisory experience preferred.
- Prior experience in call center preferred.
- Proven track record of successful performance in leadership positions, ability to communicate and create successful relationships with other organizations.
- Able to lead and direct multiple projects simultaneously.
- Excellent written and verbal communication skills.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

**Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn**

LI-AP1

LI-Hybrid

**Job Segment**:Manager, Management


  • Product Manager

    hace 2 semanas


    Montevideo, Uruguay AT - Innovando Juntos A tiempo completo

    Si sos Product Manager en el área de tecnología y estás buscando desarrollarte, te invitamos a conocer esta oportunidad: El objetivo es impulsar el desarrollo de la marca a través de estrategias y acciones, desde una mirada global entendiendo las necesidades del cliente y las posibilidades de la empresa. Estamos buscando a una persona con espíritu...


  • Montevideo, Uruguay Sabre A tiempo completo

    Job Family: Product Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...


  • Montevideo, Uruguay Canonical - Jobs A tiempo completo

    As the global company behind Ubuntu, with the mission to deliver all of open source, Canonical offers mission-critical support and operations for a wide range of open source technologies to some of the most successful organisations and partners in the world. Product managers at Canonical must be confident presenters, speakers and writers, capable of...

  • Product Manager

    hace 1 semana


    Montevideo, Uruguay IDM A tiempo completo

    En IDM nos encontramos en búsqueda de profesionales, con elevado compromiso y dedicación, para ocupar la posición de product manager. - Desarrollo de relaciones estrechas con los proveedores de las líneas de productos a cargo. - Realizar las tareas necesarias para ofertar a los clientes directamente o a través de los vendedores, negociando y realizando...

  • Product Manager

    hace 1 semana


    Montevideo, Uruguay SportMarket A tiempo completo

    El Product Manager tiene la responsabilidad de desarrollar y elegir productos que sean tendencia, en los consumidores. Esto incluye la parte de investigación previa, tendencias mundiales y adecuación del canal para ese producto. Es un puesto que trabajara conjunto los departamentos de ventas, marketing y retail. Será responsable de la elección, compra...


  • Montevideo, Uruguay Canonical - Jobs A tiempo completo

    **What is Canonical?** Canonical is the global open source solutions provider and the publisher of Ubuntu. Since 2004 Canonical has led the way in providing free open source software solutions has created, putting innovation in the hands of everyone. Our portfolio of solutions are designed to support enterprises to innovate from the datacentre to the edge;...

  • Senior Product Manager

    hace 5 días


    Montevideo, Uruguay UKG (Ultimate Kronos Group) A tiempo completo

    **Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...


  • Montevideo, Uruguay Canonical - Jobs A tiempo completo

    Documentation is essential to our Support Engineering operation, both for customers and for our team. We are looking for a driven and effective leader and team manager for technical documentation. The Technical Documentation Manager will own, coordinate, and drive the documentation efforts of the team. This is an opportunity to shape Canonical's internal...


  • Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...


  • Montevideo, Uruguay Sabre A tiempo completo

    **Job Title**:Support Product Specialist**: **Location**: ZonAmerica, Montevideo, UY Remote Options (if applicable): **Req ID**: 58765 **Job Family**: Information Technology/Software Development Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in...

  • Lead Product Manager

    hace 4 días


    Montevideo, Uruguay Sabre A tiempo completo

    Job Family: Product Management Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...

  • Product Support

    hace 1 semana


    Montevideo, Uruguay Just Appraised A tiempo completo

    **Just Appraised **is looking for a **Product Support / Technical Configuration Specialist** to join their remote international team, capitalizing on true diversity of thought and innovation. The Product Support / Technical Configuration Specialist will work closely with the Customer Success team to implement successful product configuration, inclusive of...


  • Montevideo, Uruguay Sabre A tiempo completo

    **Job Title**:Senior Product Support Specialist**: **Location**: ZonAmerica, Montevideo, UY Remote Options (if applicable): Flexible remote options **Req ID**: 58766 **Job Family**: Production and Project Management Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre...

  • Product Manager

    hace 4 días


    Montevideo, Uruguay Fidelis A tiempo completo

    **Principales responsabilidades**: - Liderar el producto y definir los requerimientos para formar una nueva área de producto con colaboradores internos y tercerizados. - Definir y ejecutar la estrategia y el roadmap - Generar un roadmap de trabajo. - Liderar sesiones de trabajo con otras áreas para generar colaboración en la construcción de un producto...

  • Client Success Manager

    hace 5 días


    Montevideo, Uruguay Entravision Communications Corporation A tiempo completo

    **Client Success Manager** **Sales **|** CUSTOM.JOB LOCAL CSITE **| **Full Time** **Objectives** The Client Success Manager contributes directly to Meta´s mission on behalf of Entravision Cisneros Interactive by connecting every small and medium businesses in the world with their, and then helping them grow through solutions like pages, advertising, and...


  • Montevideo, Uruguay UKG (Ultimate Kronos Group) A tiempo completo

    **Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...


  • Montevideo, Uruguay Sabre A tiempo completo

    Job Family: Product Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...


  • Montevideo, Uruguay Prometeo Talent A tiempo completo

    **About us** Halo Media is a rapidly growing company in the heart of NYC, with field offices in Lithuania and Latin America. Our team is highly skilled and passionate about building new digital experiences for our clients. We are currently seeking a highly motivated Product Manager to join our team. **About the role** As a **Product Manager,** you will be...

  • Product Manager

    hace 3 días


    Montevideo, Uruguay Búsquedas IT A tiempo completo

    ABIERTO Confidencial REF: #1545 **Description At the eCommerce team, we are building the next generation of innovative products using emerging technologies and design thinking. The eCommerce group has a unique start-up feel and defined values that embrace a more entrepreneurial mindset: bias for action; results oriented; community-focused; prioritization...

  • Customer Support

    hace 4 días


    Montevideo, Uruguay Directa24 A tiempo completo

    Eron International is a 360 payment technology platform for Latin America, Asia and other emerging markets. We operate as a payment processor, making it simple and risk-free for our customers and partners. The biggest gaming, gambling and Forex companies trust Eron International to effortlessly manage their payment expansion and drive payment...