Team Lead, Gsc

hace 4 semanas

Montevideo, Uruguay Merck A tiempo completo

Aplica tu Magia con nosotros

¿Estás listo para explorar, romper barreras y descubrir mucho más? Sabemos que tienes grandes planes. Nosotros, también, innovar con la ciencia y la tecnología para enriquecer la vida de las personas con las soluciones en Healthcare, Life Science y Electronics apasiona a nuestros colegas en el mundo entero. Juntos, soñamos en grande y compartimos el entusiasmo por cuidar a una gran diversidad de personas, clientes, pacientes y al planeta. Por eso, siempre buscamos mentes curiosas que imaginen lo nunca visto con nosotros.

Global Support Center-Supplier & Finance Care overall is managing approximately 20000 queries a month received for Accounts Payable, Purchase Order, Travel & Expense, and Finance Functions. We are operating in different legal entities and using several tools & ERPs such as Concur, Oracle, Ariba, and SAP.

Your role: The Global Support Center (GSC) Team Leader is responsible for leading, training, hiring, retaining, developing, and motivating assigned team members. The Team Leader coordinates and ensures to achieve of optimum quality and efficiency, coaches team members to improve performance, and is responsible to lead effective and profitable results for the team. Administers company policies, best practices, and standard operating procedures to facilitate performance that exceeds expectations. Provides the thought leadership and innovation necessary for continuous improvement while ensuring a positive work environment. Active role model demonstrating pride and ownership as a leader of the organization.
- Hire the right people, effectively set expectations, identify behaviors, and coach employees to be outstanding performers.
- Identify and reinforce positive behaviors through formal and informal rewards and recognition.
- Execute global, regional, and local business imperatives to optimize team results.
- Encourage and develop teamwork among others and themselves.
- Developing and supporting team development.
- Responsible for delivery of customer satisfaction, business results, and employee satisfaction to ensure the achievement of Key Performance Indicators (KPIs).
- Responsible for managing escalations and issue resolution
- Ensure corrective and preventive actions are in place and followed through.
- Attend and represent the function in Operational Calls
- Communicate to all customers, vendors, and colleagues in a polite and helpful manner. You ensure both your verbal and written communication is efficient and effective.
- Initiate and coordinate projects and initiatives
- Provide support in audit requests and compliances
- Preparing presentations, comprehensive assessment, analysis, and overall evaluation of reporting deliverables.

Educational Background:

- Bachelor’s/College Degree in Finance/Accounting or related courses
- Master’s Degree is an advantage

Work Experience:

- Preferably 2-3 years work experience in Team Lead, or other related positions
- Knowledgeable in Purchase to Pay, Requisition to Pay
- Experience working in a shared service center preferred
- Experience in SAP, Oracle, Ariba & Concur is preferred
- Experience user of ticketing tool (Sales Force; Service Now)
- Proficient in English

Functional & Interpersonal skills
- Very good customer focus/customer centricity
- Sharp attention to detail
- Strong analytical and problem-solving skills.
- Meticulous and diligent attributes.
- Good knowledge of MS-Office
- Initiative and proactive attitude
- Good communication skills

**Esto es lo que ofrecemos**: Somos mentes curiosas con distintas procedencias, perspectivas y experiências vitales. Celebramos la diversidad en todas sus dimensiones, porque creemos que impulsa la excelencia y la innovación, las cuales son indispensables para mejorar nuestra capacidad de liderazgo en ciencia y tecnología. Abrir puertas y oportunidades es nuestro compromiso para que todo el mundo crezca y se desarrolle a su propio ritmo. Acompáñanos a crear una cultura de inclusión y pertenencia con impacto en millones de personas y que nos empodera a aplicar la magia y abanderar el progreso humano.

Envíanos tu solicitud ahora mismo y sé parte tú también de este equipo tan diverso.

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