Service Desk L2 Support

hace 1 semana


Montevideo, Uruguay Tata Consultancy Services A tiempo completo

We are looking for a Service Desk - L2 support (English), passionate about learning, with excellent customer and technical skills, to work in a multinational IT company. Advanced English level is mandatory.

**Key Responsibilities & Primary Skills**:
1. LAN and Wireless LAN Troubleshooting
3. Be online and available during the shift to participate on Skype chats
4. Create/delete/modify/troubleshoot Security Policies / Access Control List (ACL).
5. Experience in Cisco WAP, ForcePoint, RSA, PING Federate, Palo Alto
6. Experience in Cisco Meraki
7. Create/delete/modify/troubleshoot NAT (Network Address Translation).
8. Create/delete/modify/troubleshoot Site to Site VPN (IPSec, GRE Tunnel, DMVPN, Palo Alto LSVPN).
9. Create/delete/modify/troubleshoot Client to Site VPN (SSL VPN).
10. Create/delete/modify/troubleshoot Routing (BGP, OSPF, EIGRP, static route, redistribution of routes between different routing protocols).
12. Manage router updates.
13. Capacity, performance and availability troubleshooting.
14. Use some of monitoring tools (AppDynamics, ManageEngine, SPLUNK, Quest Spotlight).
15. Good Understanding of TCP/IP, Routing protocols, Load balancing concepts
16. Good remote troubleshooting skills
17. Excellent analytical and organizational skills and the ability to work with multiple geographically dispersed teams
18. Excellent listening skills & ability to communicate clearly and fluently in English
19. Flexibility to work in shifts for 24x7 supports
20. Strong team player with a constructive perspective and commitment to the success of the business
21. Ability to work on multiple concurrent tasks with conflicting priorities
22. Good knowledge ITIL


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