Contract Reporting Specialist
hace 4 horas
About the Role
We are seeking a skilled Contract Reporting Analyst to join our team at Sabre. As a key member of our sales operations team, you will be responsible for producing high-quality data and customer-facing reports that drive visibility to executive leadership.
Key Responsibilities
- Produce timely and accurate Critical Incident Reports.
- Conduct data analysis and reporting using Salesforce, SAP, and other tools.
- Maintain tracking sheets, databases, and other repositories.
- Develop and maintain SLA reporting templates.
- Evaluate information from other teams and ensure proper application of SLA terms.
- Calculate customer credits associated with SLAs.
- Assist with RFP responses and work closely with internal stakeholders.
- Respond to questions from leadership and other teams regarding incidents and SLA credits.
Requirements and Qualifications
- Ability to analyze and compile data and metrics.
- Professional presence with excellent communication skills and proficiency in English.
- Understanding of contractual SLA terms and operational performance metrics.
- Ability to manage multiple projects simultaneously.
- Strong problem-solving skills and ability to develop innovative solutions.
- Critical thinking skills with the ability to anticipate potential issues.
- Strong people skills and resourcefulness.
- Strong knowledge of MS Office.
What We Offer
- Work in a modern campus with excellent amenities.
- Annual performance bonus plans.
- Development opportunities in country or globally.
- Competitive private health insurance.
- Extra paid time off.
- Three-month paid parental leave.
- Daily meal allowance.
- End of year break.
- Life insurance.
- Corporate social responsibility opportunities.
- Recognition and acknowledgement programs.
We will carefully consider your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process.
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