Retention & Engagement Manager

hace 6 días

Montevideo, Uruguay Astropay A tiempo completo

**We are looking for a **Retention & Engagement Manager to j**oin our team**

AstroPay is the global Digital Wallet of choice for thousands of consumers who want to purchase online on international sites. With a focus on international transactions, AstroPay addresses the complexities of local markets, offering fast and efficient solutions across thousands of consumer-recognized payment methods.

We have operations in all LATAM, EMEA & Africa. We work in a dynamic environment. Improving our product and delivery constantly to reach the best time to market is our mission. We are open to feedback and we value honesty.

**Skills**:

- Knowledge of retention & engagement best practices
- Critical Thinking and Analytical Skills
- Problem-solving
- Ability to adapt to changing environments
- Effective communication skills
- User empathy

**Tasks**:

- Define and execute an overall retention & engagement plan to reduce churn rate considering customer behavior, markets and products.
- Manage omni-channel communication strategy to increase engagement rate with our user base.
- Implement a communication strategy to increase repurchase, cross selling and upselling rates of Astropay products.
- Analyze the current performance and generate ideas on how to improve our Loyalty program.
- Back-up ideas and influence decision making with quantitative, qualitative data and customer segmentation analysis.
- Become a retention advocate and offer support and advice across the team on retention and engagement.

**Requirements**:

- An engineering or business degree is nice to have.
- A creative mindset is nice to have.
- English is a must, Spanish is nice to have.
- Previous experience working in Retention & Engagement related roles.
- Excellent analytical skills and ability to clearly communicate results and recommendations, both verbally and in written formats.
- Results oriented with focus on continuous improvement.
- Customer centric-approach.
- Great attitude towards challenges and solving problems.
- Experience with BI tools such as Amplitude, Looker or similar.
- Must enjoy working in an agile environment and be a team player.

**Benefits**:

- 100% remote work.
- Diverse and multicultural work environment.
- Paid parental leave & vacations.
- Extensive opportunities for growth and professional development.

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