IT End User Services Specialist

hace 2 semanas

Montevideo, Uruguay Merck KGaA Darmstadt Germany A tiempo completo

Work Your Magic with us Ready to explore, break barriers, and discover more? We know you've got big plans - so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe. **Yor role**: Act as 1st level of Site Support to manage incidents, changes and implementations related to User Support. Reception of "tickets" from the help desk, Management of hardware incidents and claims to suppliers, support for projects, incidents, changes and infrastructure installations.. Work as part of the IT support team for all requests for new hires and employee transfers. Support the global team to resolve incidents related to information technology issues, following up from start to finish. Support all services related to IT equipment life cycle management, such as inventory management and Software licenses, as well as user access management. Provide a positive experience to all users in each contact. Seek the help of different global and regional IT specialists in difficult situations -while still being the owner of the process - at the local level. Management and knowledge of "SAP authorizations" and "SAP Basis". Purchase management. Create and maintain IT documentation, such as policies and procedures. **Who you are**: - Bachelor's degree or advanced students on IT systems engineering or related areas. - Proficiency in English language technical level - Experience in platform support and uninterrupted IT services. - Management of needs, queries, escalations, relationship with key users, management of IT infrastructure and end user services. - Experience supporting mobile devices (iPhones, iPads) including experience with MDM tools such as Airwatch, Intune, Mobile Iron, etc. - Certificate (MCP, MCSE, MCSA) and experience with Microsoft SCCM would be a plus - 3 years of experience acting as a technology facilitator with direct user contact - Experience of working with CISCO, HP networks, Windows Servers **What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

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