Customer Operations Specialist

hace 2 semanas

Montevideo, Uruguay Integer A tiempo completo

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.

At Integer, our values are embedded in everything we do.

Customer

We focus on our customers’ success

Innovation

We create better solutions

Collaboration

We create success together

Inclusion

We always interact with others respectfully

Candor

We are open and honest with one another

Integrity

We do the right things and do things right

Customer Operations Specialist

The Customer Operations Specialist performs customer service activities for internal and external customers.

This person will be technically knowledgeable of the site’s products, services and local processes and be able to use that understanding to provide solutions to customer requirements.

This position will ensure advocacy for the customer and work closely with Operations, Planning, Engineering, Quality, and Sales to provide solutions that fulfil our customers’ needs with speed, accuracy, and exceptional communication.

This position will be responsible for executing standard and repeat quoting for the site as well as order management for “factory direct” customers, interacting directly with their assigned “factory direct” customers as appropriate.

Accountabilities & Responsibilities:

- Champion the voice of the customer as appropriate within the site.
- Instill customer advocacy during interactions with peers and facility personnel.
- Represent Integer and the site’s needs to customers and Sales as appropriate during customer communications and issue resolution.
- Communicate with customers and other Integer functions (Sales, Customer Service) to fully understand customer requirements.
- Provide information and input to the annual and monthly forecasting process, including reconciliation to the monthly facility forecast.
- Support intercompany quoting and order entry process between sites.
- Work with facility personnel (Planning, Operations and Purchasing) to meet customer requests for items such as order expedites and change requests.
- Execute quotation process for Repeat and Standard Products.
- Work together with Customer Operations team to achieve sales and key metric performance goals, deliver on key metrics including Order Acknowledgement Cycle Time and Quote Cycle Time, and identify process improvement opportunities to better serve customers.
- Purchase orders management.
- Support and Participate in the lean manufacturing cultural change to drive out waste in manufacturing processes.
- Coordinate the finished good item configuration to ensure revision, price, and specifications are accurate.
- Performs other duties as required.

Education & Experience:

- Minimum Education: Bachelor’s degree.
- Advanced English level.
- Strong computer skills (Microsoft Office products).
- Specialized Knowledge: Experience with ERP (Oracle Preferred)

Knowledge & Skills:
Special Skills:

- Ability to communicate effectively across the organization and with external customers, throughout all levels both verbally and written.
- Ability to work independently as well as within a team.
- Demonstrated ability to be organized and adaptable to meet business deadlines in a dynamic environment.
- Customer focused, highly organized and able to manage multiple tasks simultaneously.
- Extreme responsiveness and resilient.
- Good problem-solving skills.

U.S. Applicants: EOE/AA Disability/Veteran

  • Cloud Operations Specialist

    hace 3 días

    Montevideo, Uruguay UKG (Ultimate Kronos Group) A tiempo completo

    **Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...

  • Business Operations Specialist

    hace 2 semanas

    Montevideo, Uruguay Astropay A tiempo completo

    **We are looking for a** Business Operations Specialist t**o join our team!** **AstroPay** is the global Digital Wallet of choice for thousands of consumers who want to purchase online on international sites. With a focus on international transactions, AstroPay addresses the complexities of local markets, offering fast and efficient solutions across...

  • Technical Operations Specialist

    hace 3 días

    Montevideo, Uruguay dLocal A tiempo completo

    **Why should you join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...

  • Customer Onboarding Specialist Us Tech Startup ..

    hace 2 semanas

    Montevideo, Uruguay Prometeo Talent A tiempo completo

    **About the company**: RoverPass is a startup focusing on the campground and RV park industry and Code Galaxy is the #1 coding school for kids of all ages, offering live, world-class instruction in a judgment-free zone. Both companies are part of Parikh Holdings, and we are looking for a Webflow Developer to join our team. We are a small team and require a...

  • Operations Specialist

    hace 4 días

    Montevideo, Uruguay OpsArmy A tiempo completo

    JOB DESCRIPTION: Operations Specialist - Medical Records ReviewerPosition Type: Full-TimeSchedule: MT or PST Hours, RemoteApply Here: https://operationsarmy.com/applicationAbout the RoleWe are seeking an Operations Specialist Medical Records Reviewer to join a rapidly expanding healthcare operations team dedicated to high-quality medical record processing...

  • Financial Operations Specialist

    hace 1 semana

    Montevideo, Montevideo, Uruguay Global Supply Chain Finance A tiempo completo

    Global Supply Chain Finance Ltd (GSCF), an affiliate of the Blackstone portfolio company, is the world's leading financial servicing provider in the Supply Chain Finance (SCF) sector with over 30 years of experience in structuring, implementing, and servicing receivables and payables based programs. GSCF offers innovative SCF solutions to leading banks,...

  • Technical Specialist New Engines

    hace 3 días

    Montevideo, Uruguay SR Technics A tiempo completo

    We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most customer-centric, and sustainable Engine focused MRO worldwide. Working...

  • Customer Success Specialist

    hace 3 días

    Montevideo, Uruguay Jules A tiempo completo

    **Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...

  • Claims Specialist

    hace 3 días

    Montevideo, Uruguay Cover Genius A tiempo completo

    **About the Company** Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized sed with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our...

  • Support Specialist

    hace 1 semana

    Montevideo, Uruguay Cover Genius A tiempo completo

    **About the Company** Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized sed with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our...