Customer Operations Specialist

hace 2 semanas


Montevideo, Uruguay Integer A tiempo completo

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.

At Integer, our values are embedded in everything we do.

Customer

We focus on our customers’ success

Innovation

We create better solutions

Collaboration

We create success together

Inclusion

We always interact with others respectfully

Candor

We are open and honest with one another

Integrity

We do the right things and do things right

Customer Operations Specialist

The Customer Operations Specialist performs customer service activities for internal and external customers.

This person will be technically knowledgeable of the site’s products, services and local processes and be able to use that understanding to provide solutions to customer requirements.

This position will ensure advocacy for the customer and work closely with Operations, Planning, Engineering, Quality, and Sales to provide solutions that fulfil our customers’ needs with speed, accuracy, and exceptional communication.

This position will be responsible for executing standard and repeat quoting for the site as well as order management for “factory direct” customers, interacting directly with their assigned “factory direct” customers as appropriate.

Accountabilities & Responsibilities:

- Champion the voice of the customer as appropriate within the site.
- Instill customer advocacy during interactions with peers and facility personnel.
- Represent Integer and the site’s needs to customers and Sales as appropriate during customer communications and issue resolution.
- Communicate with customers and other Integer functions (Sales, Customer Service) to fully understand customer requirements.
- Provide information and input to the annual and monthly forecasting process, including reconciliation to the monthly facility forecast.
- Support intercompany quoting and order entry process between sites.
- Work with facility personnel (Planning, Operations and Purchasing) to meet customer requests for items such as order expedites and change requests.
- Execute quotation process for Repeat and Standard Products.
- Work together with Customer Operations team to achieve sales and key metric performance goals, deliver on key metrics including Order Acknowledgement Cycle Time and Quote Cycle Time, and identify process improvement opportunities to better serve customers.
- Purchase orders management.
- Support and Participate in the lean manufacturing cultural change to drive out waste in manufacturing processes.
- Coordinate the finished good item configuration to ensure revision, price, and specifications are accurate.
- Performs other duties as required.

Education & Experience:

- Minimum Education: Bachelor’s degree.
- Advanced English level.
- Strong computer skills (Microsoft Office products).
- Specialized Knowledge: Experience with ERP (Oracle Preferred)

Knowledge & Skills:
Special Skills:

- Ability to communicate effectively across the organization and with external customers, throughout all levels both verbally and written.
- Ability to work independently as well as within a team.
- Demonstrated ability to be organized and adaptable to meet business deadlines in a dynamic environment.
- Customer focused, highly organized and able to manage multiple tasks simultaneously.
- Extreme responsiveness and resilient.
- Good problem-solving skills.

U.S. Applicants: EOE/AA Disability/Veteran



  • Montevideo, Uruguay Delivery Hero A tiempo completo

    About the opportunity Tenemos una oportunidad para vos, buscamos **Customer Operations Specialist** en **Buenos Aires, Argentina o en Montevideo, Uruguay**!*** - Ser responsable del journey de nuestros usuarios, identificando áreas de oportunidad en la experiência y desafiando el status quo, con el objetivo de mejorar nuestros procesos y asegurar la...


  • Montevideo, Montevideo, Uruguay PST A tiempo completo

    PST.AG is an international company that values innovative solutions and teamwork. As a Support Operations Specialist, you will play a crucial role in managing customer relationships and ensuring exceptional service delivery.Key ResponsibilitiesManaging customer interactions through creating tickets, resolving cases, and providing timely support.Collaborating...

  • Operations Specialist

    hace 4 semanas


    Montevideo, Uruguay Directa24 A tiempo completo

    Directa24 is looking for an experienced **Operations Specialist** to join our Expansion team. The main aim is to ensure our operations run smoothly and all the processes are productive in all the markets we operate. Plus, the capacity for business analysis and found new business opportunities. What you will do: - Formulate business strategy with others in...

  • Operations Specialist

    hace 4 días


    Montevideo, Uruguay Vopero A tiempo completo

    Operations Specialist - México - Vopero está construyendo el ecosistema más grande de moda sustentable en Latinoamérica_ - Tu misión: _ - Dar soporte al gerente de operaciones de México - Supervisar las operaciones de producción, depósito y logística, asegurándose que cada sector cumpla con las métricas establecidas de manera eficiente -...


  • Montevideo, Uruguay UKG (Ultimate Kronos Group) A tiempo completo

    **Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...


  • Montevideo, Uruguay Astropay A tiempo completo

    **We are looking for a** Business Operations Specialist t**o join our team!** **AstroPay** is the global Digital Wallet of choice for thousands of consumers who want to purchase online on international sites. With a focus on international transactions, AstroPay addresses the complexities of local markets, offering fast and efficient solutions across...


  • Montevideo, Uruguay Prometeo Talent A tiempo completo

    We are currently hiring an Customer **Onboarding Specialist** to join our **Sales Department.** The purpose of this role is to ensure a successful onboarding for new clients as they transition from prospective customer to paying customer. This is the most important phase of the customer lifecycle, and the **Customer** **Onboarding Specialist** is...


  • Montevideo, Uruguay Prometeo Talent A tiempo completo

    **About the company**: RoverPass is a startup focusing on the campground and RV park industry and Code Galaxy is the #1 coding school for kids of all ages, offering live, world-class instruction in a judgment-free zone. Both companies are part of Parikh Holdings, and we are looking for a Webflow Developer to join our team. We are a small team and require a...


  • Montevideo, Uruguay Infragistics A tiempo completo

    We are currently looking for a **Customer Implementation Specialist (CIS)** who will be responsible for the technical aspects of the POC process for our new product, Slingshot. The CIS is responsible for setting up client dashboards to showcase Slingshot capabilities, ensuring customers reach their goals with our product. Critical to success is a passion...


  • Montevideo, Uruguay Remoteco A tiempo completo

    **PLEASE APPLY THROUGH THIS LINK**: Vivant is a hospitality and property technology ("Prop Tech") company that aims to provide traveling professionals, digital nomads, and experience seekers with beautiful places to stay in the best and most happening locations. We pride ourselves on authentic hospitality and are deeply committed to creating positive...


  • Montevideo, Uruguay Jules A tiempo completo

    **Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...


  • Montevideo, Uruguay AmerisourceBergen A tiempo completo

    - What you will be doing -: Under the supervisor of the Operations Manager, is responsible for ensuring customer satisfaction by providing World Courier customers with courteous, professional and efficient service at all times PRIMARY DUTIES AND RESPONSIBILITIES: - To be the first point of contact to customers, international World Courier offices and...


  • Montevideo, Uruguay AmerisourceBergen A tiempo completo

    - What you will be doing -: Under the supervisor of the Operations Manager, is responsible for ensuring customer satisfaction by providing World Courier customers with courteous, professional and efficient service at all times PRIMARY DUTIES AND RESPONSIBILITIES: - To be the first point of contact to customers, international World Courier offices and...

  • Product Specialist

    hace 4 semanas


    Montevideo, Uruguay CAE A tiempo completo

    **Role and Responsibilities** **About CAE** CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global...

  • Product Specialist

    hace 15 horas


    Montevideo, Uruguay CAE A tiempo completo

    **Role and Responsibilities** **About CAE** CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global...


  • Montevideo, Uruguay Entravision Communications Corporation A tiempo completo

    **Client Support Specialist - Meta** **RedMas Tirkel Uruguay** | **Full Time** **OBJECTIVES** The Client Support specialist will be the point of contact for clients needing assistance with businesses' products and services. His/Her duties include providing technical and product support, helping customers with product setup, and recording all customer...


  • Montevideo, Montevideo, Uruguay PST A tiempo completo

    PST.AG is looking for a motivated and communicative assistant to support our team in the area of customer management. It offers the opportunity to work in a dynamic, international environment.Responsibilities: • Customer Care: Creating tickets and resolving customer cases. • Customer Communication: Providing comprehensive, seamless customer support...


  • Montevideo, Montevideo, Uruguay PST A tiempo completo

    PST.AG is looking for a motivated and communicative assistant to support our team in the area of customer management. It offers the opportunity to work in a dynamic, international environment.Responsibilities: • Customer Care: Creating tickets and resolving customer cases. • Customer Communication: Providing comprehensive, seamless customer support...


  • Montevideo, Uruguay Times Consult A tiempo completo

    **No overnight shift (Latest shift until 10pm only)** **Company sponsor flight ticket & accommodation assistant** **Work Visa will be provided** **Interview will be conducted in English.** **JOB RESPONSIBILITIES**: CSE will be responsible for all types of communications with our existing clients in terms of: - Supporting company good image - Provide...


  • Montevideo, Uruguay UKG (Ultimate Kronos Group) A tiempo completo

    **Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...