Technical Support Engineer

hace 2 semanas

Montevideo, Uruguay XperiencOps Inc A tiempo completo

About Us:

We are delivering cutting-edge solutions to Fortune 500 customers. Our team is passionate about creating innovative technology that drives business growth. We are seeking a highly motivated Technical Support Engineer to provide exceptional support to our enterprise customers while contributing to QA and customer operations automation initiatives.

Job Summary:

As a Technical Support Engineer, you will be the go-to expert for our customers, resolving technical issues and ensuring their success with our platform. You will collaborate closely with the product, QA, and engineering teams, providing critical feedback and working on automation projects to enhance our operational efficiency. This role is ideal for someone who thrives in a fast-paced environment and is eager to tackle complex problems.

Key Responsibilities:

- Provide timely and professional technical support to Fortune 500 customers through various channels (email, phone, and live chat).

- Troubleshoot and resolve customer issues, collaborating with engineering as needed for escalated cases.

- Participate in quality assurance (QA) processes, including testing new product features, identifying bugs, and contributing to product improvements.

- Lead and contribute to customer operations automation initiatives to streamline support workflows and improve operational efficiency.

- Document support processes, known issues, and solutions to enhance the internal knowledge base and customer self-service resources.

- Collaborate with cross-functional teams, including product management, development, and customer success, to ensure customer satisfaction and platform stability.

- Stay current with product features, industry trends, and best practices in cloud technologies and SaaS support.

- Participate in scheduled on-call rotations to ensure prompt resolution of critical issues during off-hours.

Requirements

Qualifications:

- Strong technical aptitude with a proven ability to learn new technologies quickly.

- Excellent written and verbal communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.

- Previous experience in a technical support, QA, or related role is preferred.

- Familiarity with serverless architectures, APIs, AWS, SQL, GraphQL, Node.js, and Python.

- Experience with troubleshooting, interpreting system logs, and scripting.

- Ability to work in a fast-paced environment, managing multiple priorities with minimal supervision.

- A customer-first mindset with a strong focus on delivering high-quality support.

- Problem-solving and analytical skills with a proactive approach to identifying potential issues before they impact customers.

- Experience with enterprise-grade applications, including scalability and integration with legacy systems.

- Ability to work East Coast hours 100% onsite at our Charlotte, NC office.

Preferred Qualifications:

- Experience supporting enterprise customers, particularly within the Fortune 500.

- Familiarity with automation tools and techniques for optimizing customer support operations.

- Understanding of multi-tenancy, subscription models, and SaaS-specific performance considerations.

- Previous experience with monitoring tools and logging frameworks (e.g., CloudWatch, Kibana, NewRelic, Sentry).

- Experience with all phases of software testing including test planning, functional testing, and regression testing.

- Experience testing all layers of a web application, including front-end, service layer, and back-end testing.

- Experience with Docusaurus, GitHub, and other relevant tools for documentation and code management.

- Experience of working with third-party REST APIs at scale (request throttling, batch processing etc)

- Familiarity with support tools and ticketing systems (e.g., Zendesk, Jira, ServiceNow).

- IT industry background preferred.

Benefits

- Opportunity to work in a dynamic, fast-growing startup with high-impact responsibilities.

- Collaborate with a team of innovative professionals and grow your skills across technical support, QA, and automation.

- Competitive salary and benefits package.

  • Technical Support Specialist

    hace 1 mes

    Montevideo, Montevideo, Uruguay SupportYourApp A tiempo completo

    Technical Support SpecialistSupportYourApp is a leading Support-as-a-Service company seeking a skilled Technical Support Specialist to join our team.As a Technical Support Specialist, you will provide exceptional technical support to clients around the globe, utilizing your expertise to resolve complex issues and ensure customer satisfaction.Key...

  • Technical Product Support Specialist

    hace 6 meses

    Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Technical Support Specialist

    hace 2 meses

    Montevideo, Montevideo, Uruguay SupportYourApp A tiempo completo

    Unlock Your Potential in Technical SupportAre you passionate about technology and customer satisfaction? Do you have a knack for problem-solving and a desire to work in a multicultural environment?We're looking for a skilled Technical Support Specialist to join our team at SupportYourApp. As a Technical Support Specialist, you will be responsible for...

  • Technical Support Specialist

    hace 8 meses

    Montevideo, Uruguay XperiencOps Inc A tiempo completo

    XperiencOps Inc. is seeking a highly motivated and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our clients and resolving their issues in a timely and efficient manner. Your ability to troubleshoot complex problems, communicate...

  • Technical Support Expert

    hace 3 semanas

    Montevideo, Montevideo, Uruguay SupportYourApp A tiempo completo

    Exciting opportunity to thrive in a dynamic multicultural environment as a Technical Support Expert at SupportYourApp. Salary: $25,000 - $35,000 per year (USD)About the RoleAs a Technical Support Expert, you will be part of our global team, providing exceptional technical support via calls, emails, and chats to clients from over 30 countries. Your main...

  • Technical Support Specialist

    hace 8 meses

    Montevideo, Uruguay Selligent Marketing Cloud A tiempo completo

    Technical Support Specialists are responsible for providing first-level technical support for the company’s different solutions, delivering an outstanding customer experience through our ticketing system. They are expected to train customers on using our technology, troubleshoot any potential issues, and excel in creative problem-solving, delivering...

  • Technical Support Specialist

    hace 6 meses

    Montevideo, Uruguay Skilled Wound Care A tiempo completo

    **Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...

  • Technical Support Specialist

    hace 6 meses

    Montevideo, Uruguay Skilled Wound Care A tiempo completo

    **Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...

  • Technical Customer Support Specialist

    hace 6 meses

    Montevideo, Uruguay Jules A tiempo completo

    Hi there! We are Jules and our client is looking for a **Technical Customer Support Specialist!** **Note to Applicants**: - **Application Language**:Please submit your CV in English. Applications submitted in other languages will not be considered. **About the Position** We are seeking a passionate and technical customer support specialist to join our...

  • ServiceNow Technical Support Specialist

    hace 1 mes

    Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    Job Title: ServiceNow Support EngineerAt Sabre, we are seeking a highly skilled ServiceNow Support Engineer to join our team.Responsibilities:Support and implement IT Service Management processes in ServiceNow, including customization of data fields, workflows, and automation.Work individually and with other teams on incident troubleshooting and resolution...

  • Head of Technical Support

    hace 4 semanas

    Montevideo, Uruguay David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with an award winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position: Head of Technical Support Location: Remote/ GMT +4 timezone (+- 1 HR)Employment type: Full-time Remuneration: Base salaryDUTIES AND RESPONSIBILITIES:Design and implement a...

  • Cloud Support Specialist

    hace 2 semanas

    Montevideo, Montevideo, Uruguay XperiencOps Inc A tiempo completo

    Job OverviewXperiencOps Inc is a dynamic and fast-growing startup that delivers cutting-edge solutions to Fortune 500 customers. As a Technical Support Engineer, you will be responsible for providing exceptional support to our enterprise customers while contributing to QA and customer operations automation initiatives.Estimated Salary: $80,000 - $120,000 per...

  • Technical Support Analyst

    hace 6 meses

    Montevideo, Uruguay Infogain LATAM S.A. A tiempo completo

    The Position **Responsibilities**: - Recognizes problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team - Logs and tracks calls using a problem management database and maintains history records and related problem documentation - Prepares standard statistical reports,...

  • Technical Product Support

    hace 6 meses

    Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • (Uruguay) Technical Support Consultant

    hace 6 meses

    Montevideo, Uruguay SupportYourApp A tiempo completo

    Passionate about the latest trends in Tech? What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds. Join our team as a Technical Support Consultant and get the most agile digitalized training and emerge into...

  • Electrical Engineer

    hace 6 meses

    Montevideo, Uruguay Integer A tiempo completo

    By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. Customer We focus on our customers’ success Innovation We create better solutions Collaboration We create success...

  • Senior Technical Support Manager

    hace 4 semanas

    Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    About the RoleSabre is seeking an exceptional Senior Technical Support Manager to lead our customer support team. This role will be responsible for supervising a team of employees providing support for Sabre's suite of products in a 24/7 contact center environment, from different locations.As a Senior Technical Support Manager, you will supervise employees...

  • Technical Cloud Support Specialist

    hace 2 semanas

    Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    Sabre, a leading technology company in the global travel industry, is seeking an experienced Technical Cloud Support Specialist to join our team. As a key player in providing advanced support to Level 2 agents, you will drive cloud initiatives and optimizations using Microsoft Azure and Microsoft Solutions Framework (MSF) technologies.Role OverviewThe ideal...

  • Technical Product Support Specialist II

    hace 3 semanas

    Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.  Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for...

  • Product Support Analyst

    hace 6 meses

    Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...