ServiceNow Technical Support Specialist

hace 1 mes

Montevideo, Montevideo, Uruguay Sabre A tiempo completo
Job Title: ServiceNow Support Engineer

At Sabre, we are seeking a highly skilled ServiceNow Support Engineer to join our team.

Responsibilities:

  • Support and implement IT Service Management processes in ServiceNow, including customization of data fields, workflows, and automation.
  • Work individually and with other teams on incident troubleshooting and resolution for ServiceNow-related issues.
  • Provide analytical and technical expertise for ServiceNow configurations and scripts.
  • Load, manipulate, and maintain data between ServiceNow and other systems manually or using plugins, web services, or other means as determined to be best fit for purpose.
  • Deploy new releases and/or enhancements into the ServiceNow production environment.
  • Work with process/product owners and other team members on the development of new features and functionality, striving for consistency and aligning with best practices.
  • Participate in testing and correction of reported defects, including in support of ServiceNow upgrades.
  • Develop or update application administration documentation.
  • Articulate technical concepts using easily understandable business language.
  • Provide mentorship to new or developing team members.

Requirements:

  • Bachelor's degree in Computer Science or equivalent.
  • Minimum 3-5 years related experience. Prior software development experience preferred.
  • At least 3-5 years' experience with the ServiceNow tool working with the following modules: CMDB, Incident, Change, Problem, Service Catalog, and Reporting.
  • At least 3-5 years' working in an ITIL aligned environment.
  • Experience working as part of an Agile Scrum Team.
  • Good understanding of best practice in project delivery and service management (ITIL), particularly in outsourcing situations.
  • Proven ability to work in collaboration with stakeholders and external service providers, building and developing effective relationships.

Skills:

  • ServiceNow experience with core ServiceNow ITSM & ITOM modules, Notify/On-call Scheduling, Release Management, HR Service Management, GRC Policy and Compliance Management, Reporting/Performance Analytics.
  • ITIL or Six Sigma process improvement experience.
  • Microsoft Excel and PowerPoint.
  • Scripting and/or workflows.
  • Certifications: ServiceNow Administration, ITIL Foundations.

Benefits:

  • Work in modern Zonamerica campus alongside all the amenities it has to offer.
  • Annual Performance bonus plans.
  • Development opportunities in country or globally.
  • Private health insurance for employees and eligible children.
  • Extra Paid Time Off (5 extra days each year).
  • 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers).
  • Daily meal allowance.
  • End of Year Break.
  • Life Insurance.
  • Corporate Social Responsibility opportunities.
  • Recognition and acknowledgement programs.
  • Fun employee engagement and development events.

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