Product Support Specialist
hace 2 semanas
About the Role
Sabre is seeking a highly skilled Product Support Analyst to join our team. As a Product Support Analyst, you will be responsible for providing technical support to our customers, resolving complex issues, and ensuring prompt resolutions in a fast-paced environment.
Key Responsibilities
- Conduct logical analysis of customer issues and drive resolution.
- Research and validate application to aid customers in understanding product functionality and outputs.
- Work collaboratively to ensure customer needs are met by partnering with advanced support teams, account managers, implementation, and product development.
- Possess the ability to evaluate the impact of the issue to the customer and determines necessary escalation.
- Deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment.
Requirements
- High School diploma, University student or graduate.
- Proficient English written and oral communication skills.
- Demonstrates ability to work under pressure and handle complexity.
- Good time management and priority setting skills.
- Proven analytical and troubleshooting skills.
- Excellent customer service skills.
Nice to Have
- Travel Industry background is desired. Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
- ITIL/ XML/ SQL/ API/SQL/Programming.
- Experience using Salesforce CRM tool.
Language
- Professional fluency in written and spoken English.
- A third language, Portuguese, French, Italian or any other European language, will be considered a plus.
Perks & Benefits
- Work in modern Zonamerica campus alongside all the amenities it has to offer.
- Annual Performance bonus plans.
- Development opportunities in country or globally.
- We offer a competitive private health insurance for employees and eligible children.
- Extra Paid Time Off.
- End of Year Break.
- 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts.
- Daily meal allowance.
- Life Insurance.
- Access to free courses through different platforms.
- Corporate Social Responsibility opportunities.
- Recognition and acknowledgement programs.
- Fun employee engagement and development events.
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