Product Support Specialist

hace 2 semanas


Montevideo, Montevideo, Uruguay Sabre A tiempo completo

About the Role

Sabre is seeking a highly skilled Product Support Analyst to join our team. As a Product Support Analyst, you will be responsible for providing technical support to our customers, resolving complex issues, and ensuring prompt resolutions in a fast-paced environment.

Key Responsibilities

  • Conduct logical analysis of customer issues and drive resolution.
  • Research and validate application to aid customers in understanding product functionality and outputs.
  • Work collaboratively to ensure customer needs are met by partnering with advanced support teams, account managers, implementation, and product development.
  • Possess the ability to evaluate the impact of the issue to the customer and determines necessary escalation.
  • Deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment.

Requirements

  • High School diploma, University student or graduate.
  • Proficient English written and oral communication skills.
  • Demonstrates ability to work under pressure and handle complexity.
  • Good time management and priority setting skills.
  • Proven analytical and troubleshooting skills.
  • Excellent customer service skills.

Nice to Have

  • Travel Industry background is desired. Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
  • ITIL/ XML/ SQL/ API/SQL/Programming.
  • Experience using Salesforce CRM tool.

Language

  • Professional fluency in written and spoken English.
  • A third language, Portuguese, French, Italian or any other European language, will be considered a plus.

Perks & Benefits

  • Work in modern Zonamerica campus alongside all the amenities it has to offer.
  • Annual Performance bonus plans.
  • Development opportunities in country or globally.
  • We offer a competitive private health insurance for employees and eligible children.
  • Extra Paid Time Off.
  • End of Year Break.
  • 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts.
  • Daily meal allowance.
  • Life Insurance.
  • Access to free courses through different platforms.
  • Corporate Social Responsibility opportunities.
  • Recognition and acknowledgement programs.
  • Fun employee engagement and development events.


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