Product Support Specialist

hace 2 meses


Montevideo, Montevideo, Uruguay Sabre A tiempo completo

About the Role

Sabre is seeking a highly skilled Product Support Analyst to join our team. As a Product Support Analyst, you will be responsible for providing technical support to our customers, resolving complex issues, and ensuring prompt resolutions in a fast-paced environment.

Key Responsibilities

  • Conduct logical analysis of customer issues and drive resolution.
  • Research and validate application to aid customers in understanding product functionality and outputs.
  • Work collaboratively to ensure customer needs are met by partnering with advanced support teams, account managers, implementation, and product development.
  • Possess the ability to evaluate the impact of the issue to the customer and determines necessary escalation.
  • Deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment.

Requirements

  • High School diploma, University student or graduate.
  • Proficient English written and oral communication skills.
  • Demonstrates ability to work under pressure and handle complexity.
  • Good time management and priority setting skills.
  • Proven analytical and troubleshooting skills.
  • Excellent customer service skills.

Nice to Have

  • Travel Industry background is desired. Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
  • ITIL/ XML/ SQL/ API/SQL/Programming.
  • Experience using Salesforce CRM tool.

Language

  • Professional fluency in written and spoken English.
  • A third language, Portuguese, French, Italian or any other European language, will be considered a plus.

Perks & Benefits

  • Work in modern Zonamerica campus alongside all the amenities it has to offer.
  • Annual Performance bonus plans.
  • Development opportunities in country or globally.
  • We offer a competitive private health insurance for employees and eligible children.
  • Extra Paid Time Off.
  • End of Year Break.
  • 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts.
  • Daily meal allowance.
  • Life Insurance.
  • Access to free courses through different platforms.
  • Corporate Social Responsibility opportunities.
  • Recognition and acknowledgement programs.
  • Fun employee engagement and development events.


  • Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    About the Role:As a Product Support Specialist at Sabre, you will be responsible for providing technical support to Airlines and Agencies, utilizing Sabre's top-notch systems and solutions. You will work in a high-speed, fun environment where you can bring your skills to the next level.Key Responsibilities:Conduct logical analysis of customer issues and...


  • Montevideo, Montevideo, Uruguay SupportYourApp A tiempo completo

    Technical Support SpecialistSupportYourApp is a leading Support-as-a-Service company seeking a skilled Technical Support Specialist to join our team.As a Technical Support Specialist, you will provide exceptional technical support to clients around the globe, utilizing your expertise to resolve complex issues and ensure customer satisfaction.Key...


  • Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    About UsSabre is a leading provider of travel technology solutions, connecting airlines, agencies, and other stakeholders in the industry.Job DescriptionWe are seeking a highly skilled Product Support Analyst to join our team. As a Product Support Analyst, you will be responsible for providing technical support, sharing best practices, and ensuring prompt...


  • Montevideo, Montevideo, Uruguay SupportYourApp A tiempo completo

    Unlock Your Potential in Technical SupportAre you passionate about technology and customer satisfaction? Do you have a knack for problem-solving and a desire to work in a multicultural environment?We're looking for a skilled Technical Support Specialist to join our team at SupportYourApp. As a Technical Support Specialist, you will be responsible for...


  • Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    Sabre, a leading technology company in the travel industry, is seeking a skilled Technical Product Support Specialist III to join its Professional Services Consulting & Support organization.The team, responsible for Offers, Pricing and Revenue Management, requires a Contributor Pricing Business Analyst with experience in the Global Distribution System and/or...


  • Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    At Sabre, we are looking for a highly skilled and motivated Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer support and service to our clients in the travel industry.About the Role:The successful candidate will have a strong background in customer service and support, with experience...


  • Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    Sabre, a leading technology company in the global travel industry, is seeking an experienced Technical Cloud Support Specialist to join our team. As a key player in providing advanced support to Level 2 agents, you will drive cloud initiatives and optimizations using Microsoft Azure and Microsoft Solutions Framework (MSF) technologies.Role OverviewThe ideal...


  • Montevideo, Montevideo, Uruguay Maersk A tiempo completo

    About the RoleWe are seeking a skilled Product Growth and Innovation Specialist to join our team in Argentina, Brazil, Uruguay, and Paraguay. This role will be responsible for developing and structuring products that enable commercial channels to succeed in selling Depot and EMR services to new and existing customers of Maersk.

  • Cloud Support Specialist

    hace 2 semanas


    Montevideo, Montevideo, Uruguay XperiencOps Inc A tiempo completo

    Job OverviewXperiencOps Inc is a dynamic and fast-growing startup that delivers cutting-edge solutions to Fortune 500 customers. As a Technical Support Engineer, you will be responsible for providing exceptional support to our enterprise customers while contributing to QA and customer operations automation initiatives.Estimated Salary: $80,000 - $120,000 per...


  • Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    About Sabre">Sabre is a leading technology company that powers the global travel industry. We leverage next-generation technology to create innovative solutions that tackle complex challenges and opportunities in travel.Our mission is to connect people with moments that matter. As a forward-thinking company, we're shaping the future of travel by offering...


  • Montevideo, Montevideo, Uruguay SupportYourApp A tiempo completo

    Are you passionate about delivering exceptional customer experiences?We're looking for a skilled Customer Support Consultant to join our team at SupportYourApp.As a Customer Support Consultant, you will be responsible for providing top-notch support to our clients via various communication channels.You will build strong relationships with customers, meet...


  • Montevideo, Montevideo, Uruguay SupportYourApp A tiempo completo

    Company Overview:SupportYourApp is a leading provider of outsourced customer support and CX services for tech companies worldwide. With over 30 countries covered and more than 60 languages spoken, we offer a unique opportunity to join a multicultural team.About the Role:We are seeking a highly skilled Technical Support Specialist to provide exceptional...


  • Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    Sabre, a pioneering technology company in the travel industry, is seeking a talented Technical Support Specialist to join its team. This role presents an exciting opportunity to work with cutting-edge technologies and contribute to shaping the future of global travel solutions.The successful candidate will be responsible for providing advanced support and...


  • Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Consortia Support agent to join our dynamic product team at Sabre Hospitality Solutions (SHS). Reporting to the Director of Consortia Services, this critical role will be instrumental in supporting our Acquisition Studio.Key ResponsibilitiesServe as the primary point of contact for...


  • Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    Job Title: ServiceNow Support EngineerAt Sabre, we are seeking a highly skilled ServiceNow Support Engineer to join our team.Responsibilities:Support and implement IT Service Management processes in ServiceNow, including customization of data fields, workflows, and automation.Work individually and with other teams on incident troubleshooting and resolution...


  • Montevideo, Montevideo, Uruguay ONLY A tiempo completo

    BECOME A PART OF OUR TEAMWe at BESTSELLER offer training and the opportunity to learn about fashion and the latest trends. If you are eager to grow and leave your mark, this is your chance.We are seeking 36-hour-a-week Warehouse Support Specialists to join our team in Atlántico Shopping - Maldonado. Main Responsibilities:Provide support in receiving,...


  • Montevideo, Montevideo, Uruguay Maersk A tiempo completo

    We are on a mission to revolutionize the logistics industry by simplifying global trade. As a key member of our team, you will play a vital role in driving customer experience and business growth.Our vision is to integrate container logistics, connect, and simplify our customers' supply chains. We rely on our people to make it happen, and we're looking for a...


  • Montevideo, Montevideo, Uruguay Kuehne+Nagel A tiempo completo

    At Kuehne+Nagel, we offer an exciting opportunity to excel in a challenging role as Senior Financial Specialist.About the RoleThis position involves supporting the cluster reporting supervisor with country activities, registering journal entries, and reconciling trial balance accounts.We are seeking a highly skilled and experienced professional to analyze...


  • Montevideo, Montevideo, Uruguay Jam City A tiempo completo

    Job Title: Quality Assurance SpecialistAbout Us:Jam City is a leading mobile games developer looking for innovative and collaborative individuals to join our team.Responsibilities:Verify the quality of our mobile games and applications.Support our partners during the development and testing phases.Execute tests for applications and systems using platforms...


  • Montevideo, Montevideo, Uruguay Nordex Group A tiempo completo

    Job SummaryThis is an exciting opportunity to join Nordex Group as a Blade Technician Specialist. The successful candidate will be responsible for executing inspection and blade repair tasks mainly in Uruguay but with eventual support in the LATAM region.About the RoleAs a Blade Technician Specialist, you will be working closely with our team to ensure the...