Technical Support Specialist

hace 2 meses


Montevideo, Montevideo, Uruguay SupportYourApp A tiempo completo

Unlock Your Potential in Technical Support

Are you passionate about technology and customer satisfaction? Do you have a knack for problem-solving and a desire to work in a multicultural environment?

We're looking for a skilled Technical Support Specialist to join our team at SupportYourApp. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients via calls, emails, and chats.

Key Responsibilities:

  • Providing technical support to clients via various communication channels
  • Gathering technical information to resolve complex cases
  • Working collaboratively with cross-functional teams
  • Ensuring customer satisfaction
  • Handling sensitive customer information securely

Requirements:

  • Excellent written and verbal communication skills in English and German (at least C1 level)
  • Basic technical knowledge of Intercom
  • Experience in technical support
  • Ability to work independently and collaboratively in a team
  • Personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

What We Offer:

  • A fixed schedule: Monday to Friday, 4 AM–12 PM, Uruguay time
  • The opportunity to work fully remotely
  • An inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

About Us:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

We welcome people with various backgrounds and experiences. If you're passionate about technology and customer satisfaction, we encourage you to apply for this exciting opportunity.



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