Technical Lead Customer Support
hace 2 semanas
Are you a seasoned leader with a passion for delivering exceptional customer support? We are seeking a Technical Lead to join our team at Sabre, where you will be responsible for leading a team of technical experts in providing world-class support to our customers.
Job DescriptionWe are looking for a highly motivated and experienced Technical Lead who can lead our customer support team in delivering high-quality solutions to our clients. The successful candidate will have a strong background in the travel industry, with experience in managing technical teams and ensuring seamless communication with internal stakeholders.
Key Responsibilities- Lead a team of technical experts in providing customer support and resolving complex issues
- Collaborate with cross-functional teams to develop and implement new processes and procedures
- Develop and deliver training programs to ensure team members have the necessary skills to meet business requirements
- Mentor and coach team members to enhance their performance and career growth
- Analyze and resolve escalated customer complaints and provide follow-up to ensure satisfaction
To succeed in this role, you must have:
- A minimum of 7 years of experience in contact center operations, with at least 2 years of leadership experience
- Strong knowledge of the global distribution system (GDS) and its procedures
- Excellent analytical and problem-solving skills, with the ability to think critically and creatively
- Effective communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders
- Experience in project management, with the ability to prioritize tasks and manage multiple initiatives simultaneously
The salary for this role is $80,000 per year, with additional benefits including health insurance, paid time off, and opportunities for professional development. Our team enjoys working in a dynamic and collaborative environment, with access to cutting-edge technology and innovative solutions.
About UsSabre is a leading provider of technology solutions for the travel industry, with a rich history of innovation and excellence. We are committed to delivering exceptional customer experiences and empowering our employees to achieve their full potential. If you are passionate about delivering outstanding customer support and want to be part of a talented and diverse team, we encourage you to apply for this exciting opportunity.
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