Customer Support Specialist

hace 2 meses


Montevideo, Montevideo, Uruguay SupportYourApp A tiempo completo

Unlock Your Potential in a Multicultural Environment

Are you passionate about technology and customer satisfaction? Do you thrive in a dynamic and inclusive environment? We're looking for a skilled Customer Support Specialist to join our team at SupportYourApp.

About the Role

  • Provide exceptional technical support to customers via various communication channels
  • Build strong relationships with customers to ensure their needs are met
  • Meet key performance indicators (KPIs) and contribute to the team's success
  • Stay up-to-date with the latest technology trends and advancements
  • Handle sensitive customer information with confidentiality and care
  • Apply best practices in customer happiness and satisfaction
  • Maintain a working knowledge of our clients' products and services
  • Collaborate with developers and other departments to ensure seamless support

Requirements

  • Excellent English and French communication skills (both written and verbal)
  • Strong analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer with a stable internet connection

What We Offer

  • Flexible schedule and remote work opportunities
  • Inclusive international environment with diverse perspectives
  • Compensation in USD and opportunities for bonuses
  • Paid training and probation
  • Work-life balance and responsive management
  • Greenhouse conditions for self-development and growth

About SupportYourApp

We're a Support-as-a-Service company providing secure technical, customer support, and CX services to tech companies globally. With over 30 countries and 60 languages represented, we're a leader in premium outsourced customer support. Our team is our top priority, and we offer unlimited care, an individual approach, and a positive experience.

We welcome candidates from diverse backgrounds and experiences. If you're passionate about technology and customer satisfaction, send your CV in English highlighting your outstanding skills.



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