Customer Support Specialist
hace 2 meses
Unlock Your Potential in a Multicultural Environment
Are you passionate about technology and customer satisfaction? Do you thrive in a dynamic and inclusive environment? We're looking for a skilled Customer Support Specialist to join our team at SupportYourApp.
About the Role
- Provide exceptional technical support to customers via various communication channels
- Build strong relationships with customers to ensure their needs are met
- Meet key performance indicators (KPIs) and contribute to the team's success
- Stay up-to-date with the latest technology trends and advancements
- Handle sensitive customer information with confidentiality and care
- Apply best practices in customer happiness and satisfaction
- Maintain a working knowledge of our clients' products and services
- Collaborate with developers and other departments to ensure seamless support
Requirements
- Excellent English and French communication skills (both written and verbal)
- Strong analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer with a stable internet connection
What We Offer
- Flexible schedule and remote work opportunities
- Inclusive international environment with diverse perspectives
- Compensation in USD and opportunities for bonuses
- Paid training and probation
- Work-life balance and responsive management
- Greenhouse conditions for self-development and growth
About SupportYourApp
We're a Support-as-a-Service company providing secure technical, customer support, and CX services to tech companies globally. With over 30 countries and 60 languages represented, we're a leader in premium outsourced customer support. Our team is our top priority, and we offer unlimited care, an individual approach, and a positive experience.
We welcome candidates from diverse backgrounds and experiences. If you're passionate about technology and customer satisfaction, send your CV in English highlighting your outstanding skills.
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