ServiceNow Support Specialist

hace 2 meses


Montevideo, Montevideo, Uruguay Sabre A tiempo completo

pbAbouttheRole/b/ppWeareseekingahighlyskilledTechnicalSupportSpecialistforServiceNowtojoinourteamatSabre.AsakeymemberofourITServiceManagementteam,youwillberesponsibleforsupportingandimplementingITServiceManagementprocessesintheServiceNowtool./ppbKeyResponsibilities/b/pulliWorkindividuallyandwithotherteamsonincidenttroubleshootingandresolutionforServiceNow-relatedissues./liliProvideanalyticalandtechnicalexpertiseforServiceNowconfigurationsandscripts./liliLoad,manipulateandmaintaindatabetweenServiceNowandothersystemsbothmanuallyorusingplugins,webservices,orothermeansasdeterminedtobebestfitforpurpose./liliDeploynewreleasesand/orenhancementsintotheServiceNowproductionenvironment./liliWorkwithprocess/productownersandotherteammembersonandthroughoutdevelopmentofnewfeaturesandfunctionality,strivingforconsistencyandaligningwithbestpractices./liliParticipateintestingandcorrectionofreporteddefects,includinginsupportofServiceNowupgrades./liliDeveloporupdateapplicationadministrationdocumentation./liliArticulatetechnicalconceptsusingeasilyunderstandablebusinesslanguage./liliProvidementorshiptonewordevelopingteammembers./li/ulpbRequirements/b/pulliEDUCATION:Bachelor'sdegreeinComputerScienceorequivalent./liliEXPERIENCE:/liulliMinimum3-5yearsrelatedexperience.Priorsoftwaredevelopmentexperiencepreferred./liliAtleast3-5years'experiencewiththeServiceNowtoolworkingwiththefollowingmodules:CMDB,Incident,Change,Problem,ServiceCatalog,andReporting./liliAtleast3-5years'workinginanITILalignedenvironment./liliExperienceworkingaspartofanAgileScrumTeam./li/ul/ulpbBenefits/b/pulliWorkinmodernZonamericacampusalongsidealltheamenitiesithastooffer./liliAnnualPerformancebonusplans./liliDevelopmentopportunitiesincountryorglobally./liliWeofferacompetitiveprivatehealthinsuranceforemployeesandeligiblechildren./liliExtraPaidTimeOff(5extradayseachyear)./lili3monthpaidparentalleave(12weeksforfathers/18weeksformothers)./liliDailymealallowance./liliEndofYearBreak./liliLifeInsurance./liliCorporateSocialResponsibilityopportunities./liliRecognitionandacknowledgementprograms./liliFunemployeeengagementanddevelopmentevents./li/ul



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