Product Support Analyst I

hace 3 semanas

Montevideo, Uruguay Sabre A tiempo completo

Description



The service and support team maintains direct contact with customers post-sales.

Role and Responsibilities: Customer service includes communication via telephone, email, chat or through other social media platforms Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s) Ensures delivery of objectives and client expectations are met in accordance with contractual obligations Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products Interact with customer and functional organizations to develop specifications for content of courses Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines:product support analystsystems integration engineertechnical supportcustomer servicecustomer trainingsales support

Qualifications and Education Requirements:

Minimum High School diploma, University student or graduate. Technical experience strongly desired Demonstrates good time management and priority setting skills Demonstrates effective teamwork skills Demonstrates ability to work under pressure and handling complexity Proficient English and Spanish written and oral communication skills Must be organized, able to multi-task and work in all areas as needed Proven analytical and troubleshooting skills Excellent customer service skills Travel Industry background is desired. Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus) is desired. ITIL/ XML/ SQL/ API Programming is desired. Experience using Salesforce CRM tool is desired.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

#LI-Hybrid#LI-BP2

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