Product Support Analyst I
hace 5 meses
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
Level 1 Product Support Analyst
**Job Description**:
Responsible for the analysis, replication and resolution from simple to high complexity problems, follow up of incoming Cases serving as Frontline Support customers hosted in the Sabre reservations system and using our broad portfolio of Solutions.
Acting as a liaison between different internal teams ensuring a prompt resolution is achieved while working in a high-speed multitasking environment. Shows a high sense of urgency for sensitive issues and ensures the right level of communication is maintained with internal and external teams according to the appropriate defined service level agreements.
**Responsibilities**:
- Under direct supervision, conducts logical analysis of customer issues and drive its resolution.
- Works collaboratively in a team environment with advanced support teams, account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues
- Communicates effectively in written and spoken English with co-workers and customers around the world.
- Strong time management and priority setting skills are required to be able to manage daily responsibilities and own technical development and growth.
- Ensures that customer needs are satisfied. Must have the ability to evaluate the impact of the issue to the customer and escalate issues. Act as the lead interface with the customer, internal or external, regarding support on our products.
- Will deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment.
- Demonstrate sense of urgency for sensitive issues.
Job Requirements
- High School diploma, University student or graduate. Technical experience strongly desired.
- Demonstrates good time management and priority setting skills.
- Demonstrates effective teamwork skills.
- Demonstrates ability to work under pressure and handling complexity.
- Proficient English written and oral communication skills.
- Must be organized, able to multi-task and work in all areas as needed.
- Proven Analytical and troubleshooting skills.
- Excellent customer service skills.
Nice to have
- Travel/Airline Industry background is desired. Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
- ITIL/ XML/ SQL/ API/SQL/Programming.
- Experience using Salesforce CRM tool.
Language
Professional fluency in written and spoken English
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
LI-Hybrid#LI-BP1
-
Product Support Analyst I
hace 5 meses
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Product Support Analyst I
hace 5 meses
Montevideo, Uruguay Sabre A tiempo completoJob Family: Product Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...
-
Product Support Analyst
hace 5 meses
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Product Support Analyst
hace 5 meses
Montevideo, Uruguay Sabre A tiempo completoDescription Join our team as a Product Support Analyst! Dive into complex challenges for Airlines and Agencies using Sabre's top-notch systems and solutions. Provide tech support, share best practices, and ensure prompt resolutions in a high-speed, fun environment. If you're ready to bring your skills to the next level, apply now! Responsibilities ...
-
Product Support Specialist
hace 2 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoAbout the RoleSabre is seeking a highly skilled Product Support Analyst to join our team. As a Product Support Analyst, you will be responsible for providing technical support to our customers, resolving complex issues, and ensuring prompt resolutions in a fast-paced environment.Key ResponsibilitiesConduct logical analysis of customer issues and drive...
-
Technical Product Support Specialist
hace 5 meses
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
ERP Support Analyst
hace 5 meses
Montevideo, Uruguay Advice A tiempo completoDLF is a Danish growers' cooperative with more than 150 years of experience in grass and pasture seed breeding. Its research and development programme drives innovative solutions through new high-yielding varieties adapted to our environment, which Uruguayan growers access with the support of a committed local technical team. **We look for**: We are seeking...
-
Technical Product Support Specialist I
hace 5 meses
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Technical Product Support Specialist I
hace 5 meses
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Api Support Analyst
hace 5 meses
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Api Support Analyst
hace 5 meses
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Product Support Analyst
hace 5 meses
Montevideo, Uruguay Sabre A tiempo completoJob Description **Responsibilities**: - Conducts logical analysis of customer issues and drives resolution. - Works collaboratively to ensure customer needs are met by partnering with advanced support teams, account managers, implementation and product development. - Possesses the ability to evaluate the impact of the issue to the customer and determines...
-
Product Support Analyst
hace 5 meses
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
API Support Analyst
hace 4 meses
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for...
-
Technical Product Support Specialist III
hace 3 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry by leveraging next-generation technology to create innovative solutions that address complex challenges in travel.Our team, Offers, Pricing and Revenue Management, is looking for a Contributor Pricing Business Analyst with a Global Distribution System and/or travel industry background to...
-
Data Analyst
hace 5 meses
Montevideo, Uruguay Montevideo Labs A tiempo completo**Company Description** Are you looking for an opportunity to jump-start your career in a thriving tech industry? Join us at Blend 360 Company to grow our business and execute our mission to help organizations leverage data and technology to make better decisions. With over 10 years of experience in the field of big data, top US customers such as Mastercard,...
-
Research Science Product Strategy Specialist I
hace 5 meses
Montevideo, Uruguay UKG (Ultimate Kronos Group) A tiempo completo**Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...
-
Contracts Analyst I
hace 5 meses
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Supervisor Product Support
hace 5 meses
Montevideo, Uruguay Sabre A tiempo completoJob Family: Product Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...
-
Product Support Analyst
hace 5 meses
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...