Contributor Product Specialist
hace 2 semanas
Role and Responsibilities
Provides training and coaching to less experienced team members.
This position requires consistent customer facing interactions during high severity situations.
Responsibilities:
- Assist in diagnosing and resolving complex issues by correcting problems on customer environments or replicating and troubleshooting the issue in our labs.
- Gather client feedback and provide feedback to internal stakeholders
- Document issues and solutions and perform administrative tasks as required
Requirements:
- Ability to handle multiple projects simultaneously
- Ability to work under pressure
- Ability to work flexible shifts and to adapt to changing work schedules.
- Advanced computer software skills
- Advanced knowledge/experience on Microsoft Windows OS is required (knowledge on Windows Server is a plus)
- SQL knowledge is required
- UNIX/Linux knowledge is a plus
- Good written and verbal communication skills
- Fluency in English
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.
The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.
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