Technical Account Manager
hace 5 días
**What does dLocal do?**
dLocal is the #1 payments leader focused on emerging markets and helps some of the best companies in the world expand in emerging countries. Global brands such as Amazon and Zara rely on us to increase conversion by eliminating complexity and managing their payments expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it simple and risk-free for our client partners to make inroads into the world’s fastest-growing, emerging markets.
**What’s the opportunity?**
We are looking for a Technical Account Manager who can be responsible for managing all technical aspects of our relationship with our customers. He/she will be part of our Sales team and work closely with the development team.
**What will I be doing?**
- Provide top-quality technical service before and after a sale, helping to ensure customer satisfaction and strengthening customer relationships
- Acquire excellent product and technical knowledge, to guarantee the quality of our customers
- Help maximize the company’s revenue.
- Expand current relationship with customers, focusing on the development of new products and operations
- Analyze prospects’ business and technical requirements, and develop solutions that meet those needs
- In some cases, you will need to work together with product development teams to customize products for individual customers
- Build and maintain strong, long-lasting customer relationships
- You will need to monitor the progress of product installations to ensure that they are successful. Furthermore, you will be responsible for monitoring the support requests to identify any recurring issues and may recommend changes to products. By monitoring product performance and associated support needs, you can also be able to identify opportunities to upgrade or modify products so that they meet customers’ needs more effectively.
**What skills do I need?**
- Bachelor’s degree in engineering or computer science
- 2+ Years of experience in similar positions
- Experience in dealing with customers from a technical approach
- Experience in delivering client-focused solutions based on customer needs
- Passion for customer success and deep interest in understanding client needs
- Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them.
- Excellent analytical, technical, and project management skills
- Exceptional organization skills, with the ability to manage multiple activities and projects at the same time
- Fluent written and spoken English
- Knowledge of SQL required
**What happens when I apply?**
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