Field Services Dispatch Assistant Data Entry
hace 3 días
IT Field Services Dispatch Administrator
Splice Communications (Faxily S.A.) is currently hiring a Dispatch Administrator. The position would involve administrative duties related to entering and/or updating onsite field service requests, escalating to IT Field Services Coordinators, and preparing tickets for invoicing. Great communication skills, proficiency in Microsoft office programs and a strong attention to detail are necessary.
**Required**:
\- Three to five years previous experience in a dispatch, data entry, or service delivery role.
\- Exceptional written and verbal communication skills.
\- Proficient in Office 365 programs.
\- Structured, independent work ethic.
\- Able to adapt to internal processes and train efficiently.
\- Professional demeanor when interacting internally and when necessary, with customers and vendors.
\- Experience with ticketing and task management software (Connectwise in particular).
**Day-to-day responsibilities**:
\- Daily internal calls to update management on progress.
\- Receiving and processing requests for onsite field services from customers within internal service level agreement time frames.
\- Communicating with Field Services Coordinators and Finance on ticket status (New, Completed Dispatch, Ready To Invoice, etc.).
\- Following up with customers to ensure services were delivered satisfactorily and escalating as necessary to the appropriate IT Field Services Coordinator if an issue.
\- Receiving appropriate notes and deliverables for invoicing from vendors.
\- Escalating any issues to Field Services Coordinators for resolution.
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