Associate Manager Payroll Services

hace 6 meses

Montevideo, Uruguay UKG (Ultimate Kronos Group) A tiempo completo

**Company Overview**:
Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?

**Description & Qualifications**:
Description

The Associate Manager has the responsibility of managing day-to-day activities of the Managed Services Payroll team, through mentoring people, monitoring processes, and ensuring technology is leveraged to exceed customer service level agreements (SLA) is required. This role will actively support process and technology initiatives that will improve the operational performance of the team while providing a great customer experience.

Primary/ Essential Duties and Key Responsibilities:
Your main responsibility is to ensure the day-to-day operations of the department are running smoothly.
Effectively manage a team of 7 -10 members.
Ensure that all daily production requirements are completed, ensuring the SLAs are met.
Support managers and leadership team with automation and transformation projects supported by business.
Maintain the required level of accuracy and implement quality control measures effectively.
Ability to coach/mentor/guide the team.
Communicate potential service issue or business issue to leadership team and draft/propose correction and mitigation plan.
Foster relationships with internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively.
Expected to demonstrate UKG core values
Generate operational metrics to communicate and manage the performance of the production team.
Must have the ability to manage difficult customer communications and the ability to build strong working relationships both internally and externally.
Engage in hiring along with the manager.
Assist and encourage team members to submit process innovation ideas as per the assigned goals.

**Qualifications**:
Basic Qualifications:

- Excellent understanding of end-to-end payroll processes
- Overall, 8 - 10 years of work experience of which last 5 years in US Payroll /HCM
- Problem solving, time management and priority setting skills
- Proficient in English, verbal and written

Preferred Qualifications/Skills:

- Experience with leading a direct team
- Working knowledge of UKG Pro.
- Industry level payroll certification, like FPC or CPP
- Bachelor’s degree in Business, Accounting, or a related field or equivalent work experience will be considered.
- Must be proficient in Microsoft Office (Excel, Word, and PowerPoint)

Interpersonal Skills:

- Excellent written and verbal communication skills
- Conflict resolution
- Excellent customer service skills
- Ability to handle multiple tasks under stringent timelines
- Highly motivated and team oriented

**EEO Statement**:
**Equal Opportunity Employer**

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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