Technical Supervisor

**Role and Responsibilities**

**_
CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global team and unparalleled expertise._**

**_ Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE's customizable end-to-end solution improves decision making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience._**

**The role we are offering you**:
We are looking for Technical Supervisor to lead a multidisciplinary team of people responsible for providing 24/7 operational support for key leveraged infrastructure components where our Civil Flight Services products run.

You will manage a team of technical experts across different areas and locations, providing 24/7 support to a highly-available and time-sensitive environment, ensuring seamless and consistent level of service through the different reporting channels.We operate with customers around the world which demands certain flexibility to be able to work outside normal business hours from time to time. Are you ready to:

- Establish and foster a culture of teamwork and cooperation based on CAE’s Values.
- Develop and execute strategic plans for meeting organizational and team objectives.
- Responsible for providing guidance, coaching and mentorship to direct reports.
- Provide effective direction and communication of goals, initiatives and performance.
- Drive the achievement of each individual and team performance goals as a whole.- Plan and implement procedures and systems to maximize operational effectiveness and efficiency.
- Provide various numerical analysis and summaries related to the operations
- Provide leadership coverage on bridge calls for high severity issues and handle escalations.
- Effective, clear and professional written and oral communication
- Culture awareness and diverse minded
- Effective time management skills; able to set prioritized and be flexible in a changing environment
- Demonstrates effective communication, composure, and professional attitude.
- Advanced oral and written communication level in English.
- Strong interpersonal skills.
- Strong ownership and accountability.
- Sense of urgency.
- Ability to report and work accurately and according to agreed timelines.
- Ability to learn and adapt to multiple technologies and changing business needs. Embrace constant change with flexibility.
- Strong focus on business outcomes, performance optimization, cost reduction, simplicity in design.

**Technical Requirements**:

- Knowledge on AWS Cloud, its components and services.
- Basic understanding of cloud formation Scripts, Terraform and Azure devops pipeline processes.
- General understanding of SDLC, patching, releases and software development at scale, Continuous Integration, and Delivery approaches.
- Basic understanding of networking, replication principles, and multi-datacenter operations.
- Good understanding of ITSM process, ITIL practices & other standard IT practices/procedures, particularly as they relate to the cloud.
- Basic understanding of Citrix technologies and IBM MQ is a plus.

**CAE offers**:

- an environment where your initiatives will be recognized and valued
- the opportunity to travel internationally
- the opportunity to work on a variety of projects on a multidisciplinary team
- the opportunity to represent the organization at external conventions and conferences
- the possibility to work from home occasionally
- flexible schedules
- attractive employee benefits

Come share your passion with us

LI-JN1

**Position Type**

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

**Equal Employment Opportunity**

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.