Contributor Product Analyst

hace 4 días

Montevideo, Uruguay CAE A tiempo completo

**Role and Responsibilities**

CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global team and unparalleled expertise.

We offer a comprehensive portfolio of products and a digital ecosystem to address three main markets - Commercial Aviation, Business Aviation and Crew Engagement.

Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE's customizable end-to-end solution improves decision-making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience.

CAE Flight Operations equips aviation professionals with the data needed to make informed decisions and take control of critical tasks.

**The role we are offering you**:

- Provides 1st level customer service and technical support via different channels.
- Communicates effectively in written and spoken English with co-workers and customers around the world.
- Works collaboratively in a team environment with advanced support teams, account managers, implementation and development resources to meet customer expectations.
- Ensures that customer needs are satisfied. Must have the ability to evaluate the impact of the issue to the customer and escalate issues. Acts as a lead interface with the customer, internal as well as external, regarding support on our products.
- Demonstrates a strong sense of urgency for sensitive issues.
- Develops understanding of the user interfaces to investigate customer queries and issues.
- Based on assignment and under direct supervision, conducts logical analysis of complex customer issues.
- Committed for delivering the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment.
- May hold scheduled calls with customers to review case status.
- Demonstrates very strong time management and priority setting skills that are required to be able to manage daily responsibilities and own technical development and growth.
- Other potential engagements in other work areas within the company.
- Bachelor's degree or equivalent technical experience strongly desired.
- Airline Industry background is desired.
- XML/ SQL/ API/ Server/ Network skills desired.
- Professional fluency in written and spoken English.
- Excellent telephone manners and customer service skills.
- Proven analytical and troubleshooting skills.
- Demonstrates good time management and priority setting skills.
- Demonstrates effective teamwork skills.
- Demonstrates ability to work under pressure and handling complexity and/ or ambiguity.
- Experience using Salesforce and/or other CRM tools.
- Must be organized, able to multi-task and work in all areas as needed.
- Works in a shift work model to ensure 24
- 7 customer support operations together with all members of team.

**CAE offers**:

- an environment where your initiatives will be recognized and valued
- the opportunity to travel internationally
- the opportunity to work on a variety of projects on a multidisciplinary team
- the opportunity to represent the organization at external conventions and conferences
- the possibility to work from home occasionally flexible schedules
- attractive employee benefits

**About CAE**:
At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defense and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.

Discover our opportunities and join us today

LI-VM1

**Position Type**

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

**Equal Employment Opportunity**

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, re

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