Contributor Product Specialist

hace 3 días


Montevideo, Uruguay CAE Inc. A tiempo completo

Role and Responsibilities

Role And Responsibilities

We are looking for experienced individual to join our Flight Plan Manager Advanced Support Team, based in Montevideo, Uruguay.

Role And Responsibilities
- Understand, troubleshoot, and resolve customers technical concerns
- Identify and implement technical solutions and configurations for existing customers
- Support on implementation projects
- Create and update solution documentation
- Work on shifts, including weekends
- Teach and upskill colleagues
- Able to deal with ambiguity
- Able to decide for when escalation is needed and trigger for management attention

WHAT WILL YOU ACHIEVE?
- Satisfy customers, by fast resolution of customer concern and proactive communication
- Impress team colleagues, with fast technical trouble shooting in large and complex windows environment
- Get appreciation, for being a team player that supports other team members in a self-organizing team

WHAT'S IN IT FOR YOU?
- An interesting work environment within an international team
- Ability to interact with customers from all over the world (Europe, Asia, USA, South America, Australia)
- Ability to develop industry knowledge about airlines and flight operations
- A critical position in a growing company using a market leading IT system

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

- University degree or above
- Proficient English written and verbal communication skills
- 5+ years of experience in customer interaction and technical support
- Aviation knowledge, or aviation industry experience is required
- Experience in MS Windows Server, MS SQL Server, Clustering
- Experience in a scripting language (e.g. PowerShell)
- Knowledge of ITIL processes. E.g. Change Management

Disclaimer: The duties and responsibilities described above is not a comprehensive list and additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business requirements.

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.



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