Product Specialist

hace 7 meses

Montevideo, Uruguay CAE A tiempo completo

**Role and Responsibilities**

**About CAE**

CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global team and unparalleled expertise.

We offer a comprehensive portfolio of products and a digital ecosystem to address three main markets - Commercial Aviation, Business Aviation and Crew Engagement.

Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE's customizable end-to-end solution improves decision-making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience.

CAE Flight Operations equips aviation professionals with the data needed to make informed decisions and take control of critical tasks.

**The role we are offering you**:
This role will also work as a key technical specialist in collaboration with the Customer Service Representative and Engineering in all aspects of coordination and efforts to resolve technical issues. Are you ready to:

- Defines if issue resolution is needed across products (design), or only for the targeted device.
- Tests, integrates, and validates technical resolution before delivering it to the customer.
- Travels to customer sites to troubleshoot devices instability, simulation defects, reliability problems.
- Assist in diagnosing and resolving complex issues by correcting problems on customer. environments or replicating and troubleshooting the issue in our labs.
- Gather client feedback and provide feedback to internal stakeholders.
- Document issues and solutions and perform administrative tasks as required
- Provides training and coaching to less experienced team members.
- Consistent customer facing interactions during high severity situations.
- Bachelor's Degree
- Ability to handle multiple projects simultaneously
- Ability to work under pressure
- Ability to work flexible shifts and to adapt to changing work schedules
- Advanced computer software skills
- Advanced knowledge/experience on Microsoft Windows OS is required
- SQL knowledge is required
- Good written and verbal communication skills
- Fluency in English written and oral communication skills
- Identify problems and be able to determine when appropriate escalation is required
- Team focused player who enjoys helping users overcome issues, understands and practices excellent customer service by providing quality and timely support.

**Nice to have skills**:

- UNIX/Linux knowledge is a plus
- Knowledge on Windows Server is a plus

**CAE offers**:

- an environment where your initiatives will be recognized and valued
- the opportunity to travel internationally
- the opportunity to work on a variety of projects on a multidisciplinary team
- the opportunity to represent the organization at external conventions and conferences
- the possibility to work from home occasionally flexible schedules
- attractive employee benefits

**About CAE**:
At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defense and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.

Discover our opportunities and join us today

LI-VM1

**Position Type**

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

**Equal Employment Opportunity**

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

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