Sea Logistics Customer Care

hace 6 meses


Montevideo, Uruguay Kuehne+Nagel A tiempo completo

Construye y promueve excelentes relaciones con colegas, diseña experiências de clientes que inspiran lealtad. Eres el pilar más importante de nuestro éxito. Tú marcas la diferencia.
** Your Role**: You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
** Your Responsibilities**: To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).

To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.

To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.

To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.

To qualify + enter customer orders into the operational execution process.

To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.

To document, resolve, analyze all complaints + then identify, share + eliminate root causes.

To create, review + refine customer reports.

To ensure delivery against all financial targets + strategic objectives.

**Your Skills and Experiences**:
English - Intermediate

Experience -Freight Forwarding

**About Kuehne+Nagel***

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Talent Sourcing Center



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