Solution Consultant

hace 6 meses

Montevideo, Uruguay UKG (Ultimate Kronos Group) A tiempo completo

**Company Overview**:
Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?

**Description & Qualifications**:
Description

Our UKG Ready Team is driven by three delivery channels (Boost, Launch, and Migrations) designed to cater to clients across diverse industries and accommodate varying levels of complexity. No matter the delivery channel you’d be joining, our teams work together to deliver best in class customer service and are led by individuals who focus on breaking delivery records and developing you, to achieve your goals.
The UKG Ready Implementation teams specializes in implementing clients across a wide spectrum of industries, catering to both small and medium-sized businesses. We leverage a proven implementation methodology that ensures an efficient and seamless launch experience for our clients. Our approach allows us to deliver a comprehensive solution while adhering to an accelerated timeline. Whether it's a small business or a growing mid-sized company, we are committed to providing a successful implementation of UKG Ready that meets the unique needs of each client.

Duties and Responsibilities:

- Coordinate and perform lifecycle of assigned implementation projects in compliance with UKG’s implementation methodology (Business Analysis, Summary of Business Rule Requirements, System Configuration, Data Mapping, Parallel Testing, Live Processing and Support Transition)
- Track, manage, and oversee resolution of open implementation issues/items
- Leverage your knowledge and experience to consult on best practices and assist clients in designing and building a solution that meets their needs
- Working cross-functionally and amongst a team on new customer implementations
- Drive consistency into Ready delivery practices by leveraging your implementation experience to define processes and best practices for the services organization
- Use common excel functions, such as VLOOKUP, to format data files and import into UKG Ready
- Proactively communicate with customers and UKG Project Team members to keep them apprised of project status; mitigating and providing solutions for process or product related issues
- Utilizing critical thinking and problem solving strategies to complete tasks
- Completing project milestones by due dates and keep project tracking tool updated on a weekly basis
- Creating & build custom reports within product
- Provide timely follow-up and resolution of open project-related items

**Qualifications**:
Basic Qualifications:

- Minimum of 2 years of experience in client-facing roles
- BS/BA degree or a minimum of 2+ years of related work experience
- Demonstrated communication skills in English and Spanish language - written and verbal
- Experience with Microsoft Excel and Outlook

Preferred Qualifications:

- Experience implementing software solutions
- Demonstrated ability to troubleshoot technical issues
- SHRM
- Experience with UKG Ready or other HCM software
- Configuration, testing & data mapping experience
- Proficient in data analysis
- Ability to explain complex concepts
- Ability to work in a fast paced environment, multi-task and handle a heavy workload while maintaining organization
- Interpersonal skills, analytical mindset, technical product knowledge, and strong attention to detail
- Comfortable working in an environment in which businesses processes, tools, etc. are still being defined
- Experience with Microsoft OneNote

**EEO Statement**:
**Equal Opportunity Employer**

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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