Supply Chain Experience Specialist
hace 2 meses
We are seeking a highly motivated and experienced Customer Experience Analyst to join our team at Maersk. As a key member of our customer-facing team, you will play a vital part in delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Manage the end-to-end shipment process, ensuring seamless execution and timely resolution of customer issues.
- Own customer relationships, providing proactive communication and issue resolution through collaboration with internal stakeholders.
- Take ownership of customer shipments, ensuring smooth execution and continuous improvement of processes.
- Act as a primary point of contact for customers, communicating proactively to keep them informed of any issues.
- Collaborate closely with sales teams to meet targets through Ask for More initiatives.
- Ensure smooth execution of the shipment lifecycle, working closely with customers and internal stakeholders.
- Engage in constructive issue resolution, addressing root causes and seeking continuous improvements.
- Drive digitalization and process improvement, thinking out of the box to provide solutions.
- Build strong and lasting relationships with customers, understanding their business needs and drivers of success.
- Actively work together with colleagues within and beyond functions and locations.
- Assist the team in realizing ambitions by sharing knowledge and best practices of processes.
- Display accountability for customer satisfaction by owning and managing customer-facing activities.
- Seek additional opportunities in every interaction with customers to offer a complete service end-to-end.
- 1-2 years of experience in Customer Experience teams working with Logistics, Shipping, Landside Transportation, and related services.
- Formation in Business Administration, Economics, International Relations, Foreign Trade, Logistics, or related fields.
- Strong teamwork mindset, customer service skills, and focus on results.
- Proactive and high communication skills, with English Advanced proficiency.
- Excel Intermediate skills.
Maersk is a global leader in container logistics, with a vision to be a true integrator of container logistics, connecting and simplifying our customers' supply chain. We count on our people to make it happen.
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