Supply Chain Experience Specialist
hace 1 mes
We are seeking a highly motivated and experienced Supply Chain Customer Experience Analyst to join our team. As a key member of our logistics team, you will play a vital part in delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Manage the end-to-end shipment process, ensuring compliance with all company procedures.
- Own all customer issues and facilitate timely and effective resolution by engaging relevant internal stakeholders.
- Take full responsibility and end-to-end ownership of customer shipments.
- Act as a primary point of contact for customers, communicating proactively to keep them informed of any issues.
- Collaborate closely with sales teams to meet targets through Ask for More initiatives.
- Ensure smooth execution of the shipment lifecycle by working closely with customers and internal stakeholders.
- Engage in constructive issue resolution, including dealing with escalations and complaints.
- Address root causes and seek continuous improvements, understanding and acting in line with set targets.
- Be willing to go the extra mile for customers.
- Drive digitalization and process improvement.
- Think creatively and focus on providing solutions.
- Build strong and lasting relationships with customers, gaining an understanding of their business, service needs, and drivers of success.
- Actively work together with colleagues within and beyond functions and locations.
- Assist the team in realizing ambitions by sharing knowledge and best practices of processes.
- Display accountability for customer satisfaction by owning and managing customer-facing activities.
- Seek additional opportunities in every interaction with customers to offer a complete service end-to-end.
- 1-2 years of experience in Customer Experience teams working with Logistics, Shipping, Landside Transportation, and related services.
- Formation in Business Administration, Economics, International Relations, Foreign Trade, Logistics, or related fields.
- Strong teamwork mindset.
- Customer Service.
- Focus on results.
- Proactive.
- High communication skills.
- Excel Intermediate.
- English Advanced.
We are a global leader in the logistics industry, embarking on an industry-defining digital transformation that will revolutionize trade. We value diversity and strive to recruit the best person for the job, fostering a culture of fairness, mutual respect, responsibility, and care for our business and customers.
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