Continuous Improvement Specialist
hace 2 meses
We are on a revolutionary journey to simplify global trade, which will give us the chance to make a significant impact on the world economy and on your career. With significant personal responsibility, you will enhance your industry knowledge and build highly valued business and communication skills in customer-facing roles – quite possibly at a pace that will surprise you.
Energizing and pioneering, this is also an environment that keeps you motivated. You will join a genuinely diverse and talented team that is passionate about focusing on customers and colleagues.
As a Continuous Improvement Specialist, you will drive continuous improvement and support performance management in the Area CX & Execution across the assigned business area. This includes anchoring and facilitating project prioritization as well as ensuring readiness in support of CX Leaders and their teams.
Main Responsibilities:
- Responsible for the acceptance and application of global standards in local CX & Execution teams, including change management
- Open and constructive challenge of standardization practice that does not facilitate customer quality, increase efficiency and a digitization agenda
- Support Area CX Manager on defining complementing local metrics to the global KPIs and ensure performance management cycles are in place and followed up across CX & Execution teams.
- Coordinate and review all functional excellence activities in Area and develop change management strategies to ensure successful implementation and adoption of changes.
- Promote continuous improvement mindset in the CX & Execution teams in coordination with GSC Supporting teams via application of LEAN techniques/tools.
- Identity current process and/or CX & Execution Gaps and propose solutions to improve CX & Execution outcomes across assigned business area.
- Co-create or facilitate TIP with with quantifiable savings in cost or effort; or improvement to 'Customer-felt KPIs in Ocean or L&S Execution'
Requirements:
- Education: Bachelor degree in Business, logistics, International Trade or similar)
- Experience:2 years in logistics/supply chain/operations/project management.
- Operational experience is desirable
- Language: English advanced.
- Black Belt is desirable
We value the diversity of our talents and always strive to recruit the best person for the job. We value diversity in all its forms, including—but not limited to—gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a true source of strength for building high-performance teams.
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