Product Support Representative I
hace 3 días
Description
Our Client Support Analyst works with the established Ascentis client base and provides ongoing support as our clients utilize our various HCM products to perform many functions critical to their organization’s success and functionality. As a Client Support Analyst, you will provide unsurpassed customer support to the ever-changing needs of our clients. The support they provide varies from simple explanation all the way to complex analysis of system function. Centered around our cultural norms, the team focuses on critical thinking, problem solving and communication to crush goals and excel personally and professionally.
What are the general responsibilities of the position?
Our Client Support Analysts are a significant part of what keeps us running. They have a high intensity day, and you will often find yourself looking at the clock finding it hard to believe the day is already over. Ultimately, you are focused on:
Executing problem recognition, research, resolution and follow up to customer inquiries and problems, escalating as appropriate
Collaborating with a team of client support analysts, technical support representatives, quality assurance and developers, to provide quick and professional response to escalated programming issues.
Participating in special projects such as planning for year-end, documentation for Communities (on-line portal), presentations, and training.
**Qualifications**:
Bachelor’s Degree preferred or equivalent relevant experience
Excellent written and oral communication skills in English and Spanish
Prior customer support/service experience with desire to exceed customer expectations
A great attitude - You are the face of Ascentis and provide superior customer service skills, along with a proactive, positive attitude
Excellent written communication, verbal communication, active listening and presentation skills
Strong organizational, analytical, priority setting and time management skills - you have the ability to work on many projects at a time
Self-starter and ability to think “outside the box”
Ability to work under pressure in a fast-paced, ever changing environment
Passionately collaborate to achieve best results
Company Overview
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
Disability Accommodation
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