Technical Product Support Specialist Iii

Job Family:
Technical Support

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey

Technical Support Level 2

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey

We assist travel agencies with the analysis, recreation, and resolution from simple to high complexity problems, follow up on incoming Cases serving as Frontline Support for customers hosted in the Sabre reservations system and using our broad portfolio of Solutions.

Act as a liaison between different internal teams ensuring a prompt resolution is achieved while working in a high-speed multitasking environment. Showing a high sense of urgency for sensitive issues and ensuring the right level of communication is maintained with internal and external teams according to the appropriate defined KPI goals.

We provide our customers (travel agents) with awesome customer service and we play a key part in building long-lasting relationships with them.

Role and Responsibilities

What will you achieve?
- Under general supervision,
- Responsible for providing advanced support, complex issue handling and in-depth customer management for Sabre's online customer segment.
- Serves as the second and escalation point of contact for customers and other L1 and L2 teams
- Involved in customer projects.

What's in it for you?
- Working with some of the biggest Global and Online travel agencies, as well as development companies in the industry.
- Opportunity to do something that has high impact and game changing in our industry
- Be part of one of the world’s largest Travel and Technology company

Qualifications and Education Requirements

Must Have Skills:

- Professional fluency in written and spoken English
- Ability to analyze and identify key problems and make decisions to solve issues
- Excellent interpersonal and teamwork skills
- Very good computer skills
- Basic understanding of XML
- Basic knowledge of Java, Teletype
- Knowledge of Microsoft Windows OS, knowledge of MAC OS will be valued
Ability to extend knowledge in the area of new technologies
GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge will be valued
- Attention to detail and ability to multi-task

Nice To Have Skills:

- Advanced expertise in technical languages as XML, SOAP, REST or HTML.
- Sabre domain knowledge is a plus.
- Good writing skills, produces technical documents and user guides.
- Knowledge of web development/online programming languages.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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