Product Support Analyst Iii

Job Family:
Product Support

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey
- Product Support Analyst III
- What is GetThere?
- GetThere is the industry's most relied upon online travel and collaboration management solution. Designed to empower travel managers and travelers, GetThere offers highly customizable technology, extensive global services, and proven customer success. GetThere’ s custom solutions serve customers of all sizes and from all segments of business from retail, to banking, manufacturing, and local and national Governments to name a few.
- GetThere offers content from the Sabre travel marketplace and global distribution systems like Amadeus and Travelport. It also delivers key regional content from non-GDS sources in a seamless display. Through GetThere travelers can efficiently search and book air, car, hotel and rail content within the corporation’s policy and preferred suppliers. GetThere platform processes 12 million transactions annually and serves 11 million active users. It offers modern interfaces, fast response times and innovative features that works beautifully on desktops, tablets, and smartphones.
- GENERAL DESCRIPTION
- GetThere operations has a global footprint with colleagues based in Montevideo, Krakow, and Dallas to support customers.
- As a GetThere Product Support Analyst you will be supporting the world’s most recognizable brands such as Deloitte, Accenture, Oracle, SpaceX, among others.
- Work is primary done via web cases logged in Salesforce, starting with low-medium complexity, and evolving over time and experience to handle more complex scenarios. Initially you will be responsible for post release defect validation and collecting information required for technical investigation. After gaining the necessary knowledge and experience, you will troubleshoot customer reported cases that occur within a wide variety of technical contexts and require a deep analysis of the online booking tool’s behavior and its interaction with multiple web APIs.
- Job Requirements
- Strong computer skills.
- Previous experience in a troubleshooting environment.
- Strong Customer Service skills.
- Excellent handling of Microsoft Office tools (Outlook, Word, Excel)
- Excellent English communication skills both Oral and Written.
- Skills for this position that would be considered a plus:

- Web Applications Programming knowledge (HTML, JavaScript, Java, Python, etc.).
- Experience in a technical support function.
- Travel industry experience.
- Benefits
- Paid time off
- 5 days of paid time off that you can take in installments or in full.
- End of year break (we don't work the last week of the year)
- Other holidays
- Other Benefits:

- Meal Allowance
- Life insurance
- Health insurance
- Flexible hours
- Annual bonus

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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