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Customer Support Specialist

hace 3 semanas


Montevideo, Uruguay Times Consult A tiempo completo

**No overnight shift (Latest shift until 10pm only)**
**Company sponsor flight ticket & accommodation assistant**
**Work Visa will be provided**
**Interview will be conducted in English.**

**JOB RESPONSIBILITIES**:
CSE will be responsible for all types of communications with our existing clients in terms of:

- Supporting company good image
- Provide problem-solving skills to existing clients by ensuring excellent service provided to clients
- Ensure operating systems are functioning properly and report to the leader if it fails
- Escalate issues to appropriate specialist when needed (via SalesForce or Jira)
- Update clients on their request status accordingly
- Constantly verify documents submitted by clients within specific regions on the hourly basis
- Attend all seminars scheduled by the company for the employee
- Achieve quarterly KPI targets set by manager/leader
- Perform other ad-hoc tasks assigned by manager/leader.

**JOB REQUIREMENTS**:

- Diploma or equivalent; college degree preferred.
- Customer oriented and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills

**Job Types**: Full-time, Permanent,

**Relocation to Uruguay after 3 months once working visa is completed**

**Salary**: $U800.00 - $U1,400.00 per month

Application Question(s):

- Notice Period