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Sales Support Specialist
hace 2 semanas
Granite is a leading construction risk management firm providing comprehensive services such as feasibility studies, construction project reviews, and third-party management services to lenders & developers. We focus on helping our clients, primarily lenders, navigate the complexities of construction-related lending by providing expert support throughout the lifecycle of construction projects.
**Position overview**:
The Sales Support Specialist will play a crucial role in supporting the sales team by driving business development efforts, managing client relationships, and ensuring a seamless experience for our lender clients. This individual will be expected to engage with potential clients, manage lead generation, and assist in presenting Granite’s services to lenders, with a special emphasis on construction loans and third-party services.
**Key Responsibilities**:
**Sales Support**: Act as an extension of the sales team by supporting business development activities in both pre-close and post-close phases. Assist in the creation and execution of sales strategies to promote Granite’s services to lenders and related stakeholders.
**Lead Generation & Relationship Building**: Proactively generate leads and build relationships with lenders, including national top 150 clients. Engage with decision-makers to introduce Granite’s construction risk management services, including feasibility studies, construction project reviews, and third-party services.
**Sales Pipeline Management**: Maintain an organized sales pipeline, schedule client meetings, and coordinate follow-up actions to ensure sales targets are met. Develop sales roadmaps and target client lists in collaboration with the sales team.
**Client Engagement**: Serve as a primary point of contact for potential clients, addressing inquiries, troubleshooting issues, and ensuring customer satisfaction.
**Collaboration & Coordination**: Partner with internal teams to coordinate client acquisition strategies, ensuring alignment across sales, marketing, and operational functions.
**Reporting & Analysis**: Track and report on sales activities, including lead generation, client engagement, and pipeline status. Provide regular updates to senior management.
**Additional Duties**: Perform other duties as assigned by the sales team or management to help achieve team goals and further the business’s growth.
**Qualifications**:
**Industry Knowledge**: Strong understanding of the U.S. mortgage industry, particularly construction loans and the associated risks. Experience in a similar sales support role within the mortgage or construction sectors is highly desirable.
**Sales & Relationship Building**: Proven ability to establish and maintain relationships with key stakeholders, including lenders, contractors, and financial institutions. Must be an outgoing, dynamic individual with a passion for sales and client interaction.
**Technical Skills**: Proficient in MS Office (Excel, Word, PowerPoint, Outlook). Experience with CRM software and mortgage LOS (Loan Origination Systems) is a plus.
**Organizational Skills**: Strong organizational skills with the ability to manage multiple tasks and priorities effectively. Excellent problem-solving abilities and a customer-focused mindset.
**Communication**: Strong verbal and written communication skills, with the ability to tailor messaging to different audiences and stakeholders.
**Experience**: 3-4 years, including 1+ years in a mortgage-related role or similar industry experience. Prior exposure to construction loans would be a significant advantage
