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Customer Support

hace 3 semanas

Montevideo, Uruguay Grupo Myth A tiempo completo

Estamos en busqueda de un Customer Support. Tendra como responsabilidad garantizar el correcto uso a través de la asistencia reactiva y correctiva a los clientes activos. Reportar y dar seguimiento de la cartera de clientes asignada a las distintas áreas. Debe ser un experto en el producto, centrado en los objetivos del cliente. Responsabilidades generales: Velar y reportar KPIs principales del área (customer support). Atención al cliente vía mail y vía whatsapp con el fin de generar una relación entre el cliente y CX. El contacto será a través de los distintos canales e incluye reuniones virtuales o llamados con los clientes. Analizar e investigar en profundidad errores de producto para reportarlos y dar seguimiento hasta su resolución. Se persigue la autonomía de resolución y el correcto diagnóstico además de mantener la relación con el proveedor asignado. Proponer mejoras escalables y de alto impacto en el journey del cliente basadas en métricas (procesos y comunicación). Mantener los procesos, documentos y macros escritos y actualizados buscando su mejora en forma continua. Configuración y administración de la herramienta de gestión. Mantener la relación con nuestros partners comerciales. La posicion es 100% remoto

Nuestro cliente busca potenciar empresas desarrollando e integrando soluciones que simplifican y automatizan su gestión financiera y su información valiosa. Su propósito es acompañarlas democratizando el acceso a la tecnología e impactando positivamente en el PBI de la región.

**Requisitos**:

- Experiência de al menos 2 años en posiciones de Customer Support en empresas digitales, e-commerce, fintech, software y/o afines - Manejo de indicadores de customer support - Capacidad de anticipar potenciales incidencias de clientes

Beneficios
- Posicion remota - Muchas posibilidades de crecimiento profesional