Customer Support Agent

hace 1 semana

Montevideo, Uruguay Remoteco A tiempo completo

**PLEASE APPLY THROUGH THIS LINK**:
Why Clipboard Health Exists:
We exist to lift as many people up the socioeconomic ladder as possible. The average nursing assistant without a college degree makes $36k a year; the average nursing assistant on Clipboard Health makes $53k a year and the top 5% make $74k a year. We dramatically improve lives, by letting healthcare professionals turn extra time & ambition into career growth. We have healthcare professionals texting us photos of a car they were finally able to buy, a school & church they’re building in their native Haiti with money they earn here, and more.

We achieve this by working with healthcare facilities such as hospitals, assisted living facilities, and rehab centers to provide on-demand nursing staff. Our mission is to enable healthcare professionals to work when they want, and where they want, and to enable healthcare facilities to get staff when they need it.

About Clipboard Health:
Clipboard Health is a post Series B, an extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the healthcare staffing industry. We’re a post-product-market fit with substantive revenue.

Clipboard Health is a diverse and inclusive company with a globally remote team of 600+ people. We’ve been featured on YC’s Top Companies and grown 6x across all key metrics in the last 11 months. We need your help to keep growing so we can serve more healthcare professionals, healthcare facilities, and patients.

About the Role:
As a Customer Support Agent, Clipboard Health expects the highest levels of customer service to be sure the customers on our platform have an outstanding experience. In this role as a Customer Support Agent, you are responsible for incoming calls or text messages while keeping our wait times down. You will communicate and collaborate with different departments to keep our professionals and facilities satisfied. We are looking for someone who is dedicated, enthusiastic, a problem solver, and a relationship builder. Often you are the customer's first point of contact.

Roles & Responsibilities:
Identify and assess customers’ needs to achieve satisfaction
Strive for the one contact resolution goal and eliminate the need for follow-up
Foster confident relationships through open and engaging communication
Go above and beyond to engage with customers

System Requirements:
Minimum 15 Mbps wired internet connection
Minimum i5 processor or equivalent
Minimum 8 GB RAM
Wired headset
Backup power and internet
Quiet working environment

No Chromebooks, No Linux OS

Qualifications & Skill Set Requirements:
High English proficiency
At least 2 years of customer service or equivalent experience
Excellent oral and written communication skills
Exceptional interpersonal skills, friendly & collaborative
Effective problem solver, self-controlled, and thrives under pressure
Goal-oriented and consistently exceeds expectations
Courteous, compassionate, and empathetic
Organized, attentive, and a quick learner
Flexible, accountable, and takes ownership

We operate 24/7 and work on a rotating roster. You must be okay to work on a rotating schedule

Pay: $1,200 monthly.

**PLEASE APPLY THROUGH THIS LINK**:
**Job Types**: Full-time, Permanent

**Salary**: $U48,000.00 - $U50,000.00 per month

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