Card Programs Lead

hace 1 semana

Montevideo, Uruguay Astropay A tiempo completo

**We are looking for a** Card Programs Lead t**o join our team**

Since its inception in 2009, **AstroPay** has grown from a prepaid voucher provider in Brazil to become the online payment solution of choice for a rapidly growing global community of millions of passionate users in Latin America, Asia, Africa and Europe.

We aim to be ‘more than just a wallet’: from payment solutions to digital debit cards and crypto-investing. We’re driven by a strong entrepreneurial spirit with a can-do attitude, which keeps pushing us to innovate and offer new solutions.

Our customers and users expect the best, and our teams are proud to deliver it.

This position will be a part of the Product Team and reporting to the Head of Prepaid.

**Responsibilities**:
To manage and support Cards operations across our multiple brands:

- Creating/leading the reporting procedures and documentation related to the project and determining and describing the need for improvements, communicating them internally and externally (with the respective providers),
- Supporting the communication between the company and the involved partners (schemes, issuers, processors, manufacturers),
- Support product growth by help determine areas of improvement, new features and improve member UX,
- Help launching new programs, extending to new geographies where opportunities are in line with industry trends.
- Support Marketing campaigns, maintain ongoing relationship and weekly calls with internal stakeholders include but not limited to Product, DevOps, Service Delivery, BI, Risk, Chargeback, CS, VIP, Reconciliations, Finance teams,
- Identifying root cause of cases; providing resolution (related to Product, IT, etc.),
- Preparing reports and recommendations for improve UX and increase our revenues,
- Follow up on our metrics and KPI’s on regular basis to report program management any opportunities or concerns.
- To lead new projects and current processes operational implementation
- Creating and updating new processes, governing the way customer-facing departments handle cardholders’ queries,
- Ensuring all customer-facing departments are prepared to accept new projects, products, processes,
- Supporting ad-hoc projects as directed by the line manager and/or Senior Management,
- Implementing and communicating regulatory or scheme mandates.

**Skills and Experience**:

- Entrepreneurial spirit and the drive to make things happen,
- Excellent organization skills,
- Strong Issuing and Card program experience (+3y),
- Data driven,
- Knowledge of Prepaid industry/cards,
- Strong interpersonal skills; confident with stakeholder management,
- Well versed in Microsoft Excel and Powerpoint, knowledge of Microsoft Project is an asset,
- High attention to details,
- Understanding of the European payment market,
- Customer Service/Operational experience is an asset.

**Benefits**:

- ** Fle**xible hours**: We are results-oriented.
- ** Professional growth**:Take off your professional career. Explore your passions.
- ** Fully remote**: Work from anywhere.
- ** English Lessons**:English is essential to work here, we offer the possibility to improve this language.
- ** AstroTeam**:Get in touch with your team and have fun.
- ** Training**:EDX platform to have free training and keep learning.

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