Sr Manager, Customer Projects Delivery

hace 4 semanas

Montevideo, Uruguay Sabre A tiempo completo

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Sabre is hiring a Senior Manager for our Hospitality business 
 

The Senior Manager of Customer Projects will be responsible for overseeing a portfolio of customer delivery projects from initiation to completion for the Americas region (North America and Latin America). The individual will coach and train the existing team as well as execute on continuous improvement opportunities. The individual will play a pivotal role in driving and managing regional/global initiatives and organizational change for the team. The ideal candidate will be a change agent and role model, possess strong leadership skills, change management expertise, and a proven track record of successfully leading customer and transformation projects. This is a very high-visibility role that will interact across the regional customer portfolio, executive team, and all business functions. Reports to Senior Director of Customer Projects.


This is a hybrid role based out of Zonamerica office in Montevideo. 


Role and Responsibilities:

Manage customer deliveries of Sabre products and services; identify and recruit the appropriate installation and services teams, for the completion of the deal.

Oversee the planning, execution, and monitoring of all delivery phases from initiation to closure for key and strategic projects.

Identify and navigate customer and internal organization dynamics to successfully mitigate issues and risks early, at all phases of the implementation.

Escalation point for critical issues from customers and/or internal stakeholders arising from team members’ deliveries.

Maintain project management standards, and activities implemented according to the approved standard operating procedures.

Ensure high customer satisfaction and create reference-able customers who would be willing to vouch for Sabre Hospitality products and services.


Strategic Initiatives

Participate and/or lead the implementation of strategic initiatives to drive business growth, improve operational efficiency, and enhance customer satisfaction.

Collaborate with senior leadership and key stakeholders to define transformation objectives, priorities, and success metrics.

Conduct thorough assessments of current business processes, systems, and practices to identify opportunities for improvement and innovation.

Develop comprehensive plans, including timelines, resource requirements, and performance metrics, and track progress against goals.

Lead change management efforts to foster a culture of continuous improvement and ensure successful adoption of new processes, technologies, and ways of working.

Establish effective communication channels and mechanisms to keep stakeholders informed and engaged throughout the transformation journey.


Team Management

Build talent pipeline and succession plan for all levels of the team.

Monitor team performance and productivity, and implement measures to optimize efficiency and effectiveness.

Foster a positive and inclusive team culture that values diversity, collaboration, and continuous improvement.

Serve as a liaison between team members and upper management, communicating key updates, concerns, and feedback as needed.

Drive employee engagement and morale through recognition programs, team-building activities, and regular communication.

Be expandable beyond the Senior Manager role as the business and associated opportunities grow.
 

Education and Requirements:

Bachelor's degree preferred or equivalent work experience. 

Min 10+ years of experience in managing multi-faceted technical projects and delivery/operations teams.

Min 5+ years of experience in managing teams of 10 or more professionals.

Solid understanding of project management methodologies, tools, and best practices.

Experience with enterprise and large-scale migrations.

Proven track record of successfully leading transformation projects.

Passion and experience with effectively leading teams to achieve goals and results.

Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

Excellent leadership and interpersonal skills, with the ability to influence and motivate cross-functional teams and senior executives.

Knowledge of the hospitality industry is strongly desired.

Flexibility in working across time-zones and global teams.

Total Rewards/Benefits:

Work in modern Zonamerica campus alongside all the amenities it has to offer

Annual Performance bonus plans

We offer a competitive private health insurance for employees and eligible children 

Daily meal allowance

End of Year Break 

Extra Paid Time Off (5 extra days each year) 

3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts 

Life Insurance 

Development opportunities in country or globally

Corporate Social Responsibility opportunities

Recognition and acknowledgement programs

Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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