Support Analyst
hace 2 semanas
¿Quiénes somos?
Facephi, tecnología segura, rápida y fácil de usar. Una empresa experta en verificación de identidad digital de usuarios, especializada en onboarding digital y soluciones biométricas de autenticación. Nace con el objetivo de crear procesos digitales más seguros, accesibles y libres de fraude.
Para conseguirlo apuesta por la innovación con inteligencia artificial y machine learning, aplicando tecnología blockchain e introduciendo la identidad digital descentralizada.
Entre su sede en España y sus filiales en APAC, EMEA y LATAM reúnen a un equipo multidisciplinar con un 70% de perfiles técnicos que trabajan para ofrecer la mejor solución al cliente más exigente.
FacePhi desarrolla su tecnología con el objetivo de lograr la mejor experiência de usuario que, además, cuenta con el conocimiento y consentimiento previo del cliente.
Hoy, la empresa que comenzó siendo líder en la industria financiera, uno de los sectores más exigentes con la seguridad, tiene presencia en muchas otras:
seguros, salud, administración pública, viajes y transportes, eventos deportivos y movilidad compartida.
Facephi cuenta ya con 300 millones de usuarios en todo el mundo y más de 250 clientes, con una tasa de retención superior al 95%.
¿Cuáles serán tus funciones?
- Primera atención y respuesta de tickets recibidos en Soporte LATAM
- Resolución de tickets en primer nível de atención
- Clasificación y asignación de tickets de Soporte
- Seguimiento de tickets para asegurar cumplimiento de SLA pactado
- Escalamiento de tickets a proveedores externos
- Gestión y administración de diferentes procesos del área
- Apoyo a las diferentes áreas de la empresa
¿Qué ofrecemos?
- Formar parte de un proyecto profesional sólido y con futuro de una compañía en expansión
- Estabilidad laboral
- Incorporación a un proyecto joven e innovador
- Buen ambiente de trabajo
- Flexibilidad horaria
- Plan de Teletrabajo
- Seguro médico privado
- Retribución salarial competitiva
- Feriados libres
- Día del cumpleaños libre
- FacePhi benefits
- Estudiantes de carreras relacionadas al área tecnológica
- Experiência en cargos similares de al menos 6 meses
- Disponibilidad para trabajar de 09:00 a 15:00hs GMT
- Sólida ética de trabajo, orientada a objetivos y atención al detalle
- Buena disposición y trato con los clientes
- Capacidad de trabajo en un entorno dinámico
- Proactividad
- Adaptabilidad al cambio
Se valorará:
- Conocimientos de otros idiomas (fundamentalmente inglés y portugués)
- Capacidad de trabajar de forma autónoma y con iniciativa propia
- Conocimiento de herramientas de gestión de tickets
- CATEGORÍA
- Otros
- SUBCATEGORÍA
- Sin especificar
- SECTOR
- Servicios y tecnología de la información
- JORNADA LABORAL
- Media Jornada
- MODALIDAD DE TRABAJO
- Mixto (Presencial y Teletrabajo)
- NIVEL PROFESIONAL
- Empleado
- DEPARTAMENTO
- Servicios
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