Operations Support Agent
hace 2 semanas
"Implica la realización de tareas administrativas y la coordinación relacionadas con la operación de primera línea, que puede incluir la entrada de datos, actividades de rampa, actividades de clasificación, actividades de rastreo, actividades de envío y servicio al cliente local. Si bien, las tareas operativas pueden ser parte de estos roles, la mayor parte del tiempo se dedica a actividades basadas en la oficina.
Los niveles principales o superiores de estos puestos pueden:
• Manejar problemas escalados o más complejos,
• Coordinar las actividades del equipo o las del personal contratado por la agencia.
• Apoyar las actividades del supervisor o gerente.
• Apoyar el diseño, revisión e implementación de procesos y procedimientos.
"
Descripción general del puesto
Bajo supervisión general realiza las siguientes actividades:
• Recepción, liberación y envío de carga.
• Brindar apoyo en la definición, revisión, implementación y mejora de procesos organizacionales, flujos operacionales e indicadores de desempeño del sector.
• Emitir informes de cargas en el almacén y en ruta de los conductores externos con rendición de cuentas diarias de las actividades operativas y rutinas del sector.
• Apoyo en la coordinación de las actividades de los equipos operativos (Handlers).
• Monitoreo de las actividades de conductores externos.
• Control y manejo de asuntos pendientes y devoluciones.
• Seguimiento de indicadores y rendición de cuentas a la gerencia y clientes externos, cuando sea necesario preparar material y presentaciones, incluyendo la participación en reuniones con clientes.
• Puede ser requerido para realizar otras tareas según lo asignado .
Requisitos mínimos
Educación mínima:
• Diploma de Enseñanza Media / equivalente. Dominio del inglés preferible.
• Licencia de conducir valida y un buen historial de conducción.
Experiencia mínima:
• Un (1) año de experiencia administrativa.
Habilidades mínimas requeridas:
• Entrada de datos y/o habilidades generales de oficina.
• Buenas relaciones humanas, interpersonales y habilidades de comunicación.
• Voz clara y articulada.
• Precisión y atención al detalle
• Buenas habilidades de Microsoft Office y PC, en particular Excel.
• Buenas habilidades de planificación y organización.
• Buenas habilidades para resolver problemas.
• Nociones básicas de seguimiento y análisis de indicadores y atención al cliente.
• Dinámico y creativo.
• Capacidad para levantar 70 libras (34 Kgs) y maniobrar paquetes que pesen hasta 150 libras (68kgs), con el equipo adecuado.
FedEx es ampliamente reconocida como una empresa de clase mundial. Nos sentimos honrados y orgullosos de ser reconocidos constantemente como un gran lugar para trabajar, un innovador en cuanto a tecnología y una de las empresas más admiradas y respetadas del mundo.
FedEx es nombrada constantemente entre las marcas más valiosas y admiradas del mundo. Algunos de nuestros premios recientes incluyen:
- 2020 - Empresas más admiradas del mundo de Fortune (#14 )
- 2019 - Mejores lugares para trabajar de Fortune (#15)
- 2019- Uno de los "mejores empleadores para la diversidad" de Forbes
- FedEx LAC 2020 incluido en el ranking de Mejores lugares para trabajar en América Latina de Great Place to Work (#24)
- 2021- FedEx México fue incluido en el Ranking GPTW por 18 años consecutivos
- 2020- FedEx México recibió la Certificación CEMEFI por 13 años consecutivos respaldando a FedEx como empresa socialmente responsable
- 2021 - FedEx Chile fue recertificado con Giro Limpio, un sello de la Agencia de Energía Sostenible que busca mejorar la eficiencia energética del sector de transporte terrestre, mediante la reducción del consumo de combustible y las emisiones de gases de efecto invernadero.
- FedEx Uruguay 2019 seleccionado por GPTW entre las 5 mejores empresas para trabajar
Vea las oportunidades laborales actuales o busque según criterios específicos para encontrar trabajos que coincidan con sus intereses.
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